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83Troubleshooting
6
Troubleshooting
Picture
There is no picture. • Select the appropriate video input mode on the TV so the
picture from the unit appears on the TV screen.
• Connect the video connection securely.
• Check the [HDMI Color Setting] in the [Setup] menu is
set to the appropriate item that conforms to your video
connection.
• Your TV may not support the resolution you have set on the
player. Change the resolution that your TV accepts.
• The player’s HDMI OUT jack is connected to a DVI device that
does not support copyright protection.
Picture noise appears • You are playing a disc recorded in a colour system that is
di erent from your TV.
• Set the resolution which your TV accepts.
Blu-ray 3D™ disc playback
does not output 3D views.
• Connect the player to your TV with HDMI cable (Version 1.3
or higher).
• Your TV may not support “HDMI 1.4 3D mandatory format”.
• The [3D Mode] option in the [Setup] menu is set to [O ].
Set the option to [On].
Sound
There is no sound or the
sound is distorted.
• The unit is in scan, slow motion, or pause mode.
• The sound volume is low.
• Check the speaker cable connection. (page 25)
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