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Return Authorization
Procedure
If you believe there is a problem with your com-
ponent, please contact your dealer, distributor,
or the Krell factory to discuss the problem
before you return the component for repair. To
expedite service, you may wish to complete and
e-mail the Service Request Form in the Service
Section of our website at:
http://www.krellonline.com
To contact the Krell
®
Service De )artment
TEL 203-799-9954
Monday-Friday
9:00 AM to 5:00 PM EST
FAX 203-799-9796
E-MAIL service @ krellonline.com
WEBSITE http://www.krellonline.com
Krell Playback System 28c
PRODUCT SERIAL NUMBER
To return a product to Krell, please follow
this procedure so that we may serve you
better,
1. Obtain a Return Authorization Number (R/A
number) and shipping address from the
Krell Service Department.
2. Insure and accept all liability for loss or
damage to the product during shipment to
the Krell factory and ensure all freight (ship-
ping) charges are prepaid.
The product may also be hand delivered if
arrangements with the Service Department have
been made in advance. Proof of purchase will
be required for warranty validation at the time of
hand delivery.
IMPORTANT
Use the original packaging to ensure the safe
transit of the product to the facto~ dealer, or
distributor. Krell may, at its discretion, return a
product in new packaging and bill the owner for
such packaging if the product received by Krell
was boxed in nonstandard packaging or if the
original packaging was so damaged that it was
unusable, ff Krell determines that new packag-
ing is required, the owner will be notified before
the product is returned.
To purchase additional packaging, please con-
tact your authorized Krell dealer, distributor, or
the Krell Service Department for assistance.
16 Krell Playback System 28c