Filter
Top Products
WARRANTY AND SERVICE
THERE ARE NO USER-SERVICEABLE PARTS INSIDE ANY KRELL PRODUCT.
KRELL PLAYBACK SYSTEM-20 has a limited and transferable warranty of five
years for parts and labor and three years on trahsport related parts. The
warranty period begins on the date of retail purchase,’ as noted on the retail
sales slip provided by an authorized KRELL Dealer or Distributor, or on the
warranty registration card sent to KRELL. In the event adequate proof of
purchase date is unavailable, the warranty period will begin on the date the
unit was originally shipped from the factory. The original ship date can be
determined by KRELL from the serial number.
The warranty for KRELL products is valid only in the country to which they
were originally shipped, through the authorized KRELL Distributor for that
country, and at the factory. There may be restrictions on, or changes to
KRELL’s warranty because of regulations within a specific country. Please
check with your Distributor for a complete understanding of the warranty in
your country.
Freight to the factory is your responsibility. Second day return freight within
the United States is included in the warranty. If you have purchased your
KRELL product outside the United States and wish to have it serviced at the
factory, all freight and associated charges to the factory are your responsibility.
Krell will pay return freight to the US-based freight forwarder of your choice.
Freight and other charges to ship the unit from the freight forwarder to you are
also your responsibility.
The operating voltage of this unit is determined by the factory and can only be
changed by an authorized KRELL Distributor or at the factory. The voltage for
the KRELL PLAYBACK SYSTEM-20i in the USA can not be changed until six
months from the original purchase date. Any unauthorized voltage conversion,
disassembly, component replacement, perforation of chassis, updates, or
modifications performed to the unit will void the warranty.
KRELL is not responsible for any damage incurred in transit. KRELL will file
claims for damages as necessary for units damaged in transit to the factory.
You are responsible to file claims for shipping damages during the return
shipment.
~
~
28