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Troubleshooting
Case1:
If “No Update” is displayed on the front display of the
AV receiver/controller, the firmware has already been
updated. You do not need to do anything further.
Case2:
If an error occurs, “ Error!! *-** No media” is
displayed on the front display of the AV
receiver/controller. (Alpha-numeric characters on the
front display are denoted by asterisks.) See the
following table and take appropriate action.
Errors during update via USB
Error Code Description
*10
,
*20
USB storage device is not detected.
Make sure the USB flash memory or
USB cable is properly connected to
the USB port. If the USB storage
device has its own power supply, use
it to power the USB storage device.
*-14
The firmware file is not found in the
root folder of the USB storage device,
or the firmware file is for other
model. Retry download. If the error
persists, please contact Integra
Support (indicated in the last page)
and provide the error code.
Others Retry the update procedure from the
beginning. If the error persists, please
contact Integra Support (indicated in
the last page) and provide the error
code.
Case3:
If an error occurs during updating process, disconnect then
reconnect the AC power cord and try again.
Onkyo CORPORATION
2-1, Nisshin-cho, Neyagawa-shi, OSAKA 5728540, JAPAN
The Americas
ONKYO U.S.A. CORPORATION
18 Park Way, Upper Saddle River, N.J. 07458, U.S.A.
Tel: 800-229-1687, 201-785-2600
Fax: 201-785-2650
Hours: M-F 9am-8pm/Sat-Sun 10am-4pm ET
<http://www.okyousa.com/>
Europe
ONKYO EUROPE ELECTRONICS GmbH
Liegnitzerstrasse 6, 82194
Groebenzell, GERMANY
Tel: +49-8142-4401-0 Fax: +49-8142-4401-555
<http://www.eu.onkyo.com/>
China, Hong Kong
ONKYO CHINA LIMITED
Unit 1&12, 9/F, Ever Gain Plaza Tower 1, 88, Container Port Road,
Kwai Chung, N.T., Hong Kong
Tel: 852-2429-3118 Fax: 852-2428-9039
<http://www.onkyochina.com/>
Asia, Oceania, Middle East, Africa
Please contact an INTEGRA distributor referring to Integra
SUPPORT site.
<http://www.intl.onkyo.com/support/local_support/index.html>