Filter
Top Products
5
Troubleshooting
Case1:
If “ No Update” is displayed on the front display of the AV
receiver/controller, the firmware has already been updated.
You do not need to do anything further.
Case2:
If an error occurs, “Error!! *-** No media” is displayed on
the front display of the AV receiver/controller.
(Alpha-numeric characters on the front display are denoted
by asterisks.) See the following table and take appropriate
action.
Errors during update via network
Error Code Description
*10
,
*20
Ethernet cable is not detected.
Connect the cable properly. See the
instruction manual for the network
connection.
*11
,
*13
,
*21
,
*28
Internet connection error.
Check the following items:
¥ Make sure IP address, subnet mask,
gateway address, and DNS server are
configured properly.
¥ Make sure the router is turned on.
¥ Make sure the AV receiver/controller
and the router are connected with
Ethernet cable.
¥ Make sure the setup configuration of the
router is set properly. See the instruction
manual of the router.
¥ If your network allows only one client
connection and there is any other device
already connected, the AV
receiver/controller cannot access the
network. Consult your Internet Service
Provider (ISP).
¥ If your modem does not function as a
router, you will need a router. Depending
on your network, you may need to
configure the proxy server if needed. See
the document provided by your ISP. If
you still cannot access the Internet, DNS
or proxy server may be temporarily
down. Contact your ISP.
Others Retry the update procedure from the
beginning. If the error persists, please
contact Integra Support (indicated in
the last page) and provide the error
code.
Case3:
If an error occurs during updating process, disconnect then
reconnect the AC power cord and try again.
Case4:
If you do not have a wired connection to the network, please
contact Integra Support.