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Problem Solving 85
Solving WirelessHD Problems (PowerLite
Home Cinema 5020UBe Only)
The projector cannot display images from the WirelessHD Transmitter.
■ Open the WirelessHD reception monitor and check the strength of the WirelessHD
signal (see page 49). If the signal is weak, you may need to move the transmitter closer to
the projector or remove any large objects located between the transmitter and the
projector.
■ Make sure that your projector is connected to the correct WirelessHD device. It can take
up to 30 seconds for a signal to sync and appear after connecting. See “WirelessHD
Settings (PowerLite Home Cinema 5020UBe only)” on page 49 for more information.
■ You may need to reset the WirelessHD connection. Turn off both the WirelessHD
Transmitter and the projector. Start playback on your video device, then turn on the
WirelessHD Transmitter and the projector. Wait 10 seconds, then press the
Setup
button on the back of the transmitter.
■ Make sure the WirelessHD Transmitter is within 32 feet (10 m) of the projector, isn’t
obstructed by any large objects, and is not placed on a metal surface.
■ If the green and orange lights on the transmitter are flashing, the unit may be
overheating. Make sure the vents on the back of the transmitter are not blocked and that
the room temperature does not exceed 95 °F (35 °C).
■ If you are viewing wireless content, make sure that the WiHD light on the transmitter is
lit. If it isn’t, press the
Output button on the remote control or transmitter.
WirelessHD images are displayed, but the picture quality is low.
The resolution and overall image quality are automatically adjusted based on the strength of
the WirelessHD signal. Check the WirelessHD reception (see page 49) and adjust the
position of the transmitter, if necessary.