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Troubleshooting
This section gives some of the most likely solutions to problems you might have with your EVOKE-1 Elgar.
I can’t get any sound
Make sure your EVOKE-1 Elgar is plugged in and switched on as explained on page 7.
Check that the volume is not set too low, see page 8 for details.
Ensure that you have completed the Autotune procedure to find digital radio stations as explained on page 7.
Display says ‘ No stations available’
Check that your aerial is connected and fully extended. Use the Autotune facility to search for services, see page 7. Try using the tuning aid to
adjust your aerial or radio position, see page 12.
I can’t access secondary services
At the time of publishing not many secondary services are available. If secondary services are available for the currently selected station the
secondary ‘>>’ indicator will be shown on the display next to the station name, see page 9.
Display says ‘Station off-air’
This may occur if a broadcaster takes a station off-air whilst you are listening to it. If your radio is tuned to a secondary service EVOKE-1 Elgar
re-tunes to the associated primary service. If tuned to a primary service, EVOKE-1 Elgar will wait until the service resumes or you can choose a
new station.
I can’t hear the station I have selected on the display
The top line of the display shows the currently selected station. To change station you need to scroll the station list displayed on the bottom line
of the display and confirm your selection by pressing the Tune knob, as described on page 9.
I hear a ‘burbling’ sound on some stations
Although DAB is excellent at providing quality audio from very little signal, the quality can suffer if the signal strength is too low. If that happens,
a ‘burbling’ sound can sometimes be heard.
To help reduce this, check that your aerial is fully extended and upright. If the problem persists try moving your EVOKE-1 Elgar or repositioning
your aerial using the tuning aid described on page 12. See page 17 for additional advice on aerials.
For the latest troubleshooting information visit the support section on our website at www.pure-digital.com.