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REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING,
PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED OR USED
WITH APPLE PRODUCTS AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY
OF DATA STORED ON THE PRODUCT. THE FOREGOING LIMITATION SHALL NOT
APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR
INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS. APPLE DISCLAIMS
ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS
WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF THE
PROGRAMS OR DATA.
OBTAINING WARRANTY SERVICE
Please access and review the online help resources referred to in the
documentation accompanying this hardware product before requesting warranty
service. If the product is still not functioning properly after making use of these
resources, please contact the Apple representatives or, if applicable, an Apple
owned retail store (“Apple Retail”) or AASP located using the information provided
in the documentation. When contacting Apple via telephone, other charges may
apply depending on your location. When calling, an Apple representative or AASP
will help determine whether your product requires service and, if it does, will
inform you how Apple will provide it. You must assist in diagnosing issues with your
product and follow Apple’s warranty processes.
Apple may provide warranty service (i) at an Apple Retail or AASP location, where
service is performed at the location, or the Apple Retail or AASP may send the
product to an Apple repair service location for service, (ii) by sending you prepaid
way bills (and if you no longer have the original packaging, Apple may send you
packaging material) to enable you to ship the product to Apple’s repair service
location for service, or (iii) by sending you new or refurbished customer-installable
replacement product or parts to enable you to service or exchange your own
product (“DIY Service”). Upon receipt of the replacement product or part, the
original product or part becomes the property of Apple and you agree to follow
instructions, including, if required, arranging the return of original product or part
to Apple in a timely manner. When providing DIY Service requiring the return of the
original product or part, Apple may require a credit card authorization as security
for the retail price of the replacement product or part and applicable shipping costs.
If you follow instructions, Apple will cancel the credit card authorization, so you
will not be charged for the product or part and shipping costs. If you fail to return
the replaced product or part as instructed, Apple will charge the credit card for the
authorized amount.
Service options, parts availability and response times may vary according to the
country in which service is requested. Service options are subject to change at any
time. You may be responsible for shipping and handling charges if the product
cannot be serviced in the country in which service is requested. If you seek
service in a country that is not the country of purchase, you will comply with all
applicable export laws and regulations and be responsible for all custom duties,
V.A.T. and other associated taxes and charges. For international service, Apple
may repair or exchange defective products and parts with comparable products
and parts that comply with local standards. In accordance with applicable law,
Apple may require that you furnish proof of purchase details and/or comply with
registration requirements before receiving warranty service. Please refer to the