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Technical Information
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Customer Support
Ampex provides extensive customer support for its products. These services are outlined below. When
requesting services, please supply the following information (most of which can be found on the
identification name plate located on the system’s rear panel) to help expedite your request.
• Model
• Serial Number
• Catalog/part number
• Date of purchase
• Name and address of your organization
Field Service
For service quotations and scheduling, call the Ampex Customer Service Center at 800-DST-SRVC
(800-378-7782) or 719-596-2000.
Parts and Accessories
Within the United States, call 800-227-8402 for information and quotations on replacement parts, lists of
spares, and accessories to use with your system. Outside the United States, call 719-570-3DST
(719-570-3378) in Colorado Springs, Colorado, USA or fax 719-570-3289.
Technical Support
If you require information or technical assistance that is not available in your local area, contact the
Ampex Customer Service Department for assistance:
Ampex Corporation Customer Service
600 Wooten Road
Colorado Springs, CO 80915-3597
Telephone: 800-DST-SRVC (800-378-7782) or 719-570-3378
Fax: 719-570-3289
International Telephone: 719-570-3378
E-mail address:
dstsrvc@ampex.com
(USA)
or
dstsupp@ampexgb.co.uk
(UK)
Website:
http://www.ampex.com
Training Services
Ampex offers technical (maintenance) training on this and other data storage products on a scheduled
basis. For further information regarding training, call :
800-227-8402
719-570-3714
719-570-3329 (FAX).