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No sound
from subwoofer.
Low hum
from subwoofer.
Loud hum
from subwoofer.
Not enough bass
from subwoofer.
Too much bass
from subwoofer.
Distorted
monitor/TV.
Wireless speaker
system remote
does not work.
Satellite base
is loose.
Subwoofer volume set too low.
Sound source has little low-frequency content.
The AC in your house is at 60 cycles per second, which is
within the audio frequency of the subwoofer.
Bad connection.
Volume on your audio source device set too high.
Bass setting is too low.
Bad connection.
Bass setting is too high.
Subwoofer too close to monitor/TV.
Battery may be dead.
Tighten base.
Adjust the bass level on the wired controller or wireless speaker system remote.
Try a game, movie or song — anything with more prominent bass tones.
Some low hum may be detected when your speaker system is powered on
without an audio source playing, or when the volume is set at an extremely
low level.
If you are using a surge protector with your PT6021 speaker system, disconnect
and plug the power adapter directly into an AC wall outlet.
Move your cables. Check to ensure they are making a clear connection.
Disconnect your stereo cable from the audio source. If the loud hum goes away,
lower the volume on the audio source.
Adjust the bass level on the wired controller or wireless speaker system remote.
Verify that all cables are connected properly and are making a clear connection.
Decrease the bass level on the wired controller or wireless speaker system
remote.
Because the subwoofer IS NOT magnetically shielded, it may cause distortion
if it is placed too close to your monitor/TV. Move the subwoofer so it’s at least
2 feet from your monitor/TV.
Replace the wireless speaker system remote battery with a CR2025 or
equivalent.
Use a standard Phillips-head screwdriver to tighten the two screws located on
the rear of each set.
Symptom Possible Problem Solution