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Agilent N5161A/62A/81A/82A/83A MXG Signal Generators User’s Guide 317
Troubleshooting
Licenses
Licenses
A Time–Based License Quits Working
• The instrument’s time or date may have been reset forward causing the time–based license to
expire.
• The instrument’s time or date may have been reset backward more than approximately 25 hours,
causing the instrument to ignore time–based licenses.
See page 28 for details and cautions on setting time and date.
Cannot Load a Time–Based License
The instrument’s time or date may have been reset backward more than approximately 25 hours,
causing the instrument to ignore time–based licenses.
See page 28 for details and cautions on setting time and date.
Contacting Agilent Technologies
• assistance with test and measurements needs, and information on finding a local Agilent office:
http://www.agilent.com/find/assist
• accessories or documentation: http://www.agilent.com/find/mxg
• new firmware releases: http://www.agilent.com/find/upgradeassistant.
If you do not have access to the Internet, please contact your field engineer.
NOTE In any correspondence or telephone conversation, refer to the signal generator by its model
number and full serial number. With this information, the Agilent representative can
determine whether your unit is still within its warranty period.
Returning a Signal Generator to Agilent
Use the following steps to return a signal generator to Agilent Technologies for servicing:
1. Gather as much information as possible regarding the signal generator’s problem.
2. Call the phone number listed on the Internet (http://www.agilent.com/find/assist) that is specific
to your geographic location. If you do not have access to the Internet, contact your Agilent field
engineer.
After sharing information regarding the signal generator and its condition, you will receive
information regarding where to ship your signal generator for repair.
3. Ship the signal generator in the original factory packaging materials, if available, or use similar
packaging to properly protect the signal generator.