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Troubleshooting tips
The radio cannot be turned on.
• Plug the AC power adapter securely into the
radio and a wall outlet.
• Check the power outlet by plugging in
another device.
• Press and hold ON/STANDBY for 10 seconds
to reboot the unit.
No sound.
• Increase the volume setting.
• Make sure the headphones are not plugged
in.
The radio does not respond to key presses.
• The radio may temporarily cease to function if
subjected to electrostatic disturbance. To
resume normal operation, it may be
necessary to reset the radio by unplugging
and reconnecting the power or by removing
and reinstalling the batteries in the base of
the radio.
Cannot connect the radio to Internet.
• Check if your access point is turned on and
correctly connected.
• For users of AR Wi-Fi Enabler: make sure all the
indicators on the Enabler’s front panel are lit.
If the WPS, MODE, or WIRELESS indicators are
off or blinking simultaneously, press and hold
the Enabler’s WPS button for 3 seconds (the
MODE LED should start blinking) to rescan
your network configuration. The Enabler may
restart multiple times during this process and
take up to two minutes depending on your
network configuration. The MODE LED will
stop blinking when this process is completed.
Go to www.arinfiniteradio.com for more
information.
• Make sure a firewall is not blocking any
outgoing ports.
• Make sure the access point does not restrict
connections to specific MAC addresses.
• Make sure you have entered the correct
password. Password is case sensitive.
• Your wireless Internet connection may exceed
the maximum range for reception. Relocate
the Internet Radio closer to the wireless
access point.
• The network settings of the radio may be
incorrect. Check the network settings in
Network Setup in the Settings menu.
• Tilt your router's external antenna to 45
degrees if the radio is on a different floor.
• Move the access point away from or above
obstructions.
• See your router's manual for more tips on
improving range or reception.
Clock time is incorrect.
• Refer to Account Info in the Settings menu
and make sure you have correctly input your
postal code as reference for automatic clock
time update.
Weather information are incorrect.
• Refer to Account Info in the Settings menu
and make sure you have correctly input your
postal code as reference for weather
information.
Weather information is not read out loud.
• Refer to Weather in the Settings menu and
make sure you have turned on the text-to-
speech reading feature.
The radio connects to the Internet but is
unable to play a particular station.
• Check if the station is still broadcasting.
• The station may have reached the maximum
number of simultaneous listeners.
• The link to the radio station may be out of
date.
• The Internet connection between the radio
station server and the radio may be too slow.
Intermittent audio.
• The bandwidth of your wireless LAN may be
too low. Move the radio closer to the access
point and make sure that there are no
obstacles between them.
• The actual transmission speed of digital radio
broadcast depends on the service provider
(i.e. the Internet radio station).
Cannot skip to the previous song while
listening to Internet Radio.
• Skipping to the previous song in Internet
Radio is not available.