MY BOOK STUDIO
USER MANUAL
TROUBLESHOOTING – 57
Troubleshooting
If you have problems installing or using your My Book drive, refer to this troubleshooting
section or visit our support website at http://support.wdc.com and search the
knowledge base for more help.
This chapter includes the following topics:
Installing, Partitioning, and Formatting the Drive
Frequently Asked Questions
Installing, Partitioning, and Formatting the Drive
*
The FAT32 file system has a maximum individual file size of 4 GB and cannot create parti-
tions larger than 32 GB in Windows. To create partitions larger than 32 GB in FAT32 when
reformatting the drive, download the External USB/FireWire FAT32 Formatting Utility from
http://support.wdc.com/product/download.
Windows users can avoid these limitations by formatting the drive to NTFS using either
the Windows Disk Management utility or similar third-party software. For further details,
see:
• Answer ID 291 at
http://support.wdc.com
• Article IDs 314463 and 184006 at
support.microsoft.com
• The appropriate third-party software documentation or support organization
Frequently Asked Questions
Q: How do I determine whether or not my system supports USB 2.0?
A: Refer to your USB card documentation or contact your USB card manufacturer.
Note: If your USB 2.0 controller is built into the system motherboard, be sure to
install the appropriate chipset support for your motherboard. Refer to your
motherboard or system manual for more information.
Q: What happens when a USB 2.0 device is plugged into a USB 1.1 port or hub?
A: USB 2.0 is backward compatible with USB 1.1. When connected to a USB 1.1 port
or hub, a USB 2.0 device operates at the USB 1.1 full speed of up to 12 Mbps.
How to Answer ID
Partition, and format a WD drive on Windows (7, Vista, XP, 2000) and Mac OSX 3865
Reformat from Mac GPT to Windows XP NTFS 3645
Reformat the drive from Mac GPT to Windows 7 or Vista NTFS format 3647
Obtain and reinstall the original software included with this product 1425
Format a WD hard drive in FAT32 (for use in both Windows and MAC OSX) 291
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