How to reset your voice mail password
1. P r es s
and (airtime-free)
from your wireless device or call 1-800-922-0204
(toll-free) from any phone to reach the easy-to-use
automated Customer Service menu.
2. E
nter or say your 10-digit wireless number
(if a
pplicable).
3. W
hen asked what you need assistance with, say
Voice M
ail password.
4. Y
ou will then be asked to conrm if you want to reset
your password—say Yes.
5. A
ll responses going forward will be entered using
your key pad. You will be asked for your 5-digit
billing zip code. Then follow the prompts for security
verication and resetting your password.
NOTE: Voice Mail may not be available in some areas. Voice Mailboxes not set up within
45 d
ays will be cancelled. Your Verizon Wireless Voice Mailbox is not password protected
until you create a password by following the setup tutorial. Airtime and other charges will
be incurred when using Voice Mail from your wireless phone. Mobile to Mobile minutes
do not apply to Voice Mail retrievals; you will be charged to maintain your connection to
Voice Mail. Verizon Wireless is not liable for missed messages or deletions of messages
from your Voice Mailbox, even if you have saved them.
Locking/Unlocking Your Wireless Device
1. F
rom the home screen, press for MENU g
for Settings & Tools (
).
2. P re s s
for Phone Settings g
for Security.
You’re prompted to enter the lock code. The Phone
Lock Code is the last four digits of your telephone
number.
3. Enter the Lock Code and press
.
4. Press for
for Phone Lock Setting. The following
options display:
• Unlocked: If On Power Up was previously select-
ed, selecting Unlocked will remove lock on power
up.
• On Power Up: The Phone Lock Code is required
whenever you power up the phone.
5. Press the Directional key (
) up or down to select
an option and press .
