Be sure that printer is
detecting a dial tone
• See “Sending a fax while listening to a call (On Hook Dial)” on page 129.
• Check the Dial Method setting.
1 Listen for a dial tone. If you hear a dial tone but the printer hangs up without dialing,
this means it did not recognize the dial tone.
2 From the control panel, press
or repeatedly until Fax is highlighted.
3 Press .
4 Press
or repeatedly until the Fax Setup submenu is highlighted.
5 Press .
6 Press or repeatedly until the Dialing and Sending submenu is
highlighted.
7 Press .
8 Press
or repeatedly until you reach Dial Method.
9 Press or repeatedly until Behind PBX (Dial Tone Detect Off) appears.
10 Press to save.
Printer receives a blank fax
Check original Ask the sender to verify the original document was loaded correctly.
Check ink Check the ink levels, and install a new print cartridge if necessary.
Cartridges may have
tape on them
1 Remove the print cartridges.
2 Make sure the sticker and tape have been removed.
3 Reinsert the print cartridges.
Received fax has poor print quality
Review checklist for
sender
• Check that the quality of the original document is satisfactory.
• Resend the fax. There may have been a problem with the quality of the telephone line
connection.
• Increase the fax scan resolution.
Check ink Check the ink levels, and install a new print cartridge if necessary.
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