Toner rubs off
Try one or more of the following:
CHECK THE PAPER TYPE AND WEIGHT SETTINGS
Make sure the paper type and weight settings match the paper loaded in the tray or feeder:
1 From the printer control panel Paper menu, check the Paper Type and Paper Weight settings. Change the Paper
Weight setting from Normal to Heavy.
2 Before sending the print job, specify the correct paper type setting:
• For Windows users, specify the paper type from Print Properties.
• For Macintosh users, specify the paper type from the Print dialog.
CHECK THE PAPER TEXTURE SETTING
From the printer control panel Paper menu, make sure the Paper Texture setting matches the paper loaded in the
tray or feeder. If necessary, change the Paper Texture setting from Normal to Rough.
MAKE SURE THE FUSER IS NOT WORN OR DEFECTIVE
Replace the worn or defective fuser. For more information, see the instruction sheet that came with the replacement
part.
Toner specks
Try one or more of the following:
MAKE SURE THERE IS NO DEFECTIVE TONER CARTRIDGE
Replace the defective or worn cartridges.
MAKE SURE THE PHOTOCONDUCTOR UNIT IS NOT DEFECTIVE
Replace the defective photoconductor unit.
CALL CUSTOMER SUPPORT
Troubleshooting 322
