If you do not know the IP address or host name of the printer, then you can:
• View the information on the printer control panel home screen, or in the TCP/IP section under the
Networks/Ports menu.
• Print a network setup page or menu settings page and locate the information in the TCP/IP section.
2 Click Settings or Configuration.
3 Click Device Solutions > Solutions (eSF), or click Embedded Solutions.
4 Click System tab > Log.
5 From the Filter menu, select an application status.
6 From the Application menu, select an application, and then click Submit.
Scan to Network troubleshooting
The application icon is missing from the home screen
MAKE SURE TO ENABLE AT LEAST ONE VALID DESTINATION
DISPLAY THE APPLICATION ICON WHEN NO DESTINATIONS ARE AVAILABLE
1 From the Embedded Web Server, click Settings or Configuration.
2 Click Device Solutions > Solutions (eSF), or click Embedded Solutions.
3 Click the name of the application > Configure.
4 From the Home Screen Button section, select Always show button under Display Option, and then click Apply.
Printer cannot scan to the selected destination
M
AKE SURE THE DESTINATION IS VALID
Verify that the destination is valid in the application configuration settings.
If the destination has been moved, then the network address may have changed. The destination network address
can be accessed from the Embedded Web Server.
IF THE PRINTER AND DESTINATION RESIDE IN DIFFERENT DOMAINS, THEN MAKE SURE THE DOMAIN INFORMATION IS SPECIFIED
If the destination exists within a different Windows domain than the printer, then you can edit the destination from
the application configuration page and enter the appropriate Windows domain information in the domain field as
part of the Network Folder Address. You can also add the domain name to the Domain Search Order list under the
printer network setup.
MAKE SURE THE FIREWALL SOFTWARE IS ALLOWING COMMUNICATION
If the destination resides on a computer that uses a newer version of the Windows operating system (Windows XP
or later), and the Windows Firewall is enabled, then the printer may have difficulty sending information to the
destination if the destination and the printer reside on different subnets. The Windows Firewall must either be
configured to allow communication with the subnet the printer resides on, or the destination should be set up on
the same subnet as the printer. For more information, contact your system support person.
Troubleshooting 303
