Illustrated parts catalog 25
HP contact information
For United States and worldwide contact information, see the Contact HP website
(http://www.hp.com/go/assistance
).
In the United States:
• To contact HP by phone, call 1-800-334-5144. For continuous quality improvement, calls may
be recorded or monitored.
• If you have purchased a Care Pack (service upgrade), see the Support & Drivers website
(http://www8.hp.com/us/en/support-drivers.html
). If the problem cannot be resolved at the
website, call 1-800-633-3600. For more information about Care Packs, see the HP website
(http://pro-aq-sama.houston.hp.com/services/cache/10950-0-0-225-121.html
).
Before you contact HP
Be sure to have the following information available before you call HP:
• Active Health System log (HP ProLiant Gen8 or later products)
Download and have available an Active Health System log for 3 days before the failure was
detected. For more information, see the HP iLO 4 User Guide for HP Intelligent Provisioning User
Guide on the HP website (http://www.hp.com/go/ilo/docs
).
• Technical support registration number (if applicable)
• Product serial number (printed on the serial pull tab located on the front panel)
• Product model name and number
• Product identification number
• Applicable error messages
• Add-on boards or hardware
• Third-party hardware or software
• Operating system type and revision level
