Bosch Supplier Logistics Manual, Release. 3.0
Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 29(35)
Logistics complaints are recorded and evaluated according to the category of failure (see attachment
2) and the costs incurred.
In the event of non-conformance with the standards set out in the Supplier Logistics Manual, or the
site-specific standards imposed due to reasons within responsibility of SUPPLIER, BOSCH reserves
the right (reserving other legal rights) to refuse acceptance of the shipment and/or to charge for the
additional costs incurred (e.g. storage, repacking, disposal, return of packing materials, increased
handling, line stoppage, etc.).
In the event of a logistics complaint SUPPLIER is notified immediately and requested to analyze the
symptoms and initiate remedial action. A logistics complaint from BOSCH is processed and
documented by SUPPLIER according to the 8D system. Documentation can be requested by BOSCH.
If complaint reoccurs, BOSCH may request SUPPLIER to carry out a logistics self-assessment
including drafting of action plans in accordance with the guidelines (e.g.: VDA Volume 17 / ODETTE
Logistics Evaluation/ AIAG MMOG).
As required, BOSCH carries out logistics audits on the basis of SUPPLIER’s logistics self-assessment.
