TV Ears Headphones Headphones User Manual


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TroubleshootingGuide
Problem: ChecktheFollowing:
Youhearstaticorinterference.
• The audio cord is plugged into an analog (RCA)
audio OUT port on the TV, cable box, or satellite
box.
• The audio cord is NOT plugged into a digital
audio out port.
• The transmitter is plugged into a working
power outlet.
• The audio cord is plugged into the audio port of
the transmitter.
• The audio cord is plugged into the ports on the
TV and transmitter completely.
• The infrared lights of the transmitter are facing
the headset and are illuminated.
• The transmitter is 3-5 feet o the ground.
• Battery may need replacement if older than 1-2
years, depending on usage.
• TV Ears has more than one model. Be sure that
the headset model matches the transmitter
model. For example, you must use a Original
Plus headset with a Original Plus transmitter.
• Cover all large windows.
The lights on the front of transmitter do not light
up(infrareddiodesarediculttoseeinday
light).
• Cup your hand over the lights and see if 5
infrared lights are glowing red.
• Check that the AC power adapter is completely
plugged into the power outlet and 12V port on
back of the transmitter.
Thecharginglightdoesnotcomeonwhen
headsetisinthecradle.
Note: The light will be green if the headset is in the
front charging cradle and red if the headset is in the
back charging cradle. If there are two headsets in
the charging cradles, the light will be amber.
• Remove and replace headset to realign in the
charging cradle.
• Use your ngertips to gently rock the headset
right to left, making sure the headset is sitting
properly in the charging cradle.
• Check that the AC power adapter is completely
plugged into the power outlet and 12V port on
back of the transmitter.
TheTVvolumedoesnotworkindependently
fromTVEarsvolume.
• The television is set on xed audio television
settings.
See Question 3 of FAQs.
Youhearatelevisionstationwhenyouwatcha
DVDorvideo.
• Turn the cable or satellite box o when you
watch a DVD or video.
See Question 4 of FAQs.
Note:This is only if audio cord is plugged into
audio out port of a cable or satellite and DVD or VCR
player.
YouhaveaBlu-Rayplayer.
• Hook your Blu-Ray player up the same way you
would a DVD or VCR.
See Step 1 of Installation Instructions.
YouhaveaDigitalConverterBoxorsimilar.
• Hook your Digital Converter Box or similar up
the same way you would a cable or satellite box.
See Step 1 of Installation Instructions.
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