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Troubleshooting
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The remote does not function.
• Remove the obstacle.
• Move the remote closer to the system.
• Point the remote at the system’s sensor.
• Replace the batteries (R6/size AA).
• Locate the system away from the fluorescent light.
The system can not be turned on even though
you have pressed ?/1.
• Make sure the power cord is connected to wall
outlet.
CD player
“LOCKED” appears.
• Contact your Sony dealer or local authorized Sony
service facility.
The disc does not eject.
• You cannot eject the disc during CD Synchro
Recording. Press x on the unit to cancel the CD
Synchro Recording, then press Z on the unit to
eject the disc.
• Consult your nearest Sony dealer.
Play does not start.
• Check whether a disc is loaded.
• Wipe the disc clean (page 34).
• Replace the disc.
• Load the disc that this system can play (page 7).
• Load the disc correctly.
• Load the disc with the label side up.
• Remove the disc and wipe away the moisture on
the disc, then leave the system turned on for a few
hours until the moisture evaporates.
• Press N (or CD HS on the unit) to start play.
Disc access takes a long time.
• Set “CD POWER” and “ON” by CD power
manage function (page 19).
The sound skips.
• Wipe the disc clean (page 34).
• Replace the disc.
• Try moving the system to a place without
vibration (e.g., on top of a stable stand).
• Try moving the speakers away from the system, or
placing them on separate stands. When you listen
to a track with bass sounds at high volume, the
speaker vibration may cause the sound to skip.
Play does not start from the first track.
• Press PLAY MODE repeatedly until both “PGM”
and “SHUF” disappear to return to Normal Play.
Tracks on the ATRAC CD or MP3 CD cannot be
played back.
• Recording was not performed according to the
ISO9660 Level 1 or Level 2 format, or Joliet in the
expansion format.
• The MP3 file does not have the extension “.MP3”.
• The data is not stored in ATRAC3plus/MP3
format.
• Discs containing MP3 files other than MPEG 1, 2,
2.5 Audio Layer-3 files cannot be played.
Tracks on the ATRAC CD or MP3 CD take
longer to play back than others.
• After the system reads all tracks on the discs,
playback may take more time than usual if:
– the number of groups or tracks on the disc is
very large.
– the album and track organization structure is
very complex.
Title information do not appear correctly.
• Use a disc that conforms with ISO9660 Level 1,
Level 2 or Joliet in the expansion format.
• The disc ID3 tag is not ver. 1 nor ver. 2.
• The characters that can be displayed by this
system are as follows:
– Upper cases (A to Z)
– Numbers (0 to 9)
– Symbols (’< > * + , – /@[\] _ `)
Other characters may not be displayed correctly.
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