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A disc cannot be ejected and “LOCKED”
appears in the front panel display.
• Contact your Sony dealer or local authorized Sony
service facility.
[Data error] appears on the TV screen when
playing a DATA CD or DATA DVD.
• The MP3 audio track/JPEG image file/DivX
video file you want to play is broken.
• The data is not MPEG1 Audio Layer 3 data.
• The JPEG image file format does not conform to
DCF.
• The JPEG image file has the extension “.JPG” or
“.JPEG,” but is not in JPEG format.
• The file you want to play has the extension “.AVI”
or “.DIVX” but is not in DivX format, or is in
DivX format but does not conform to a DivX
Certified profiles.
The system does not work normally.
• Disconnect the AC power cord (mains lead) from
the wall outlet (mains), then reconnect after
several minutes.
When the self-diagnosis function is activated to
prevent the system from malfunctioning, a 5-
character service number (e.g., C 13 50) with a
combination of a letter and 4 digits appears on
the screen and the front panel display. In this
case, check the following table.
Self-diagnosis Function
(When letters/numbers appear in the
display)
First 3
characters of
the service
number
Cause and/or corrective action
C 13 The disc is dirty.
,Clean the disc with a soft cloth
(page 85).
C 31 The disc is not inserted correctly.
,Restart the system, then re-insert
the disc correctly.
E XX
(xx is a number)
To prevent a malfunction, the
system has performed the self-
diagnosis function.
,Contact your nearest Sony
dealer or local authorized Sony
service facility and give the 5-
character service number.
Example: E 61 10
C:13:50