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2012 September 14
HT-SB60
E-13
Troubleshooting chart
Many potential problems can be resolved by the owner
without calling a service technician.
If something is wrong with this product, check the following
before calling your authorised SHARP dealer or service
centre.
Sudden temperature changes, storage or operation in an
extremely humid environment may cause condensation
inside the cabinet or on the transmitter on the remote
control. Condensation can cause the sound bar to
malfunction. If this happens, leave the power on until
normal playback is possible (about 1 hour). Wipe off any
condensation on the transmitter with a soft cloth before
operating the sound bar.
When this product is subject to strong external interference
(mechanical shock, excessive static electricity, abnormal
supply voltage due to lightning, etc.) or if it is operated
incorrectly, it may malfunction.
If such a problem occurs, do the following:
1. Set the sound bar to the stand-by mode and turn the power
on again.
2. If the sound bar is not restored in the previous operation,
unplug and plug in the sound bar again, and then turn the
power on.
Make sure to disconnect all output and input cables
attached to the sound bar before performing the factory
reset.
1. Press the ON/STAND-BY button to enter the power
stand-by mode.
2. whilst pressing the SOUND MODE button, press and
hold the ON/STAND-BY button until “RESET” appears.
Caution:
This operation will erase all data stored in memory.
■ General
Symptom Possible cause
●
No sound is heard.
●
Is the input signal (selection) set
properly?
●
Is the volume level set to “Min”?
●
Is muting activated?
●
Is HDMI compliant equipment being
used?
●
Is the HDMI cable connected
correctly?
Connect the HDMI cable correctly
and then perform the reset
procedure. (refer this page)
●
Do not connect or disconnect an
HDMI cable whilst power is on. This
may lead to operation problems.
●
The sound from
subwoofer is not well
balanced.
●
Is the subwoofer level set to the
minimum or maximum level?
●
Power turns off
suddenly.
●
Is the HDMI cable connected
correctly?
Connect the HDMI cable correctly
and then perform the reset
procedure.
●
Noise is heard
during playback.
●
Move the speaker away from any
computers or mobile phones.
●
When a button is
pressed, the sound
bar does not
respond.
●
Set the sound bar to the stand-by
mode and then turn it back on.
●
The power is not
turned on.
●
Is the sound bar unplugged?
●
The protection circuit may be
activated. Unplug and plug in the
power lead again after 5 minutes or
more.
●
3D images not
displayed on the TV.
●
Depending on the TV and Video
component, 3D images may not be
displayed.
Check the operation manual of the
respective component.
●
HDMI cable not support 3D image.
●
Background noise
appears when
connecting with
RCA audio output
terminal connection
from a TV-set/ DVD/
Blu-ray Disc Player.
●
Please change to HDMI/ARC or
headphone terminal from TV-Set/
DVD/Blu-ray Disc Player. This
effect may occur depending on
TV/DVD/Blu-ray Disc Player-
Brand, model and age, and it is
not the sound bar problem.
●
Wireless connection
cannot be
established.
●
Check the distance between the
sound bar and subwoofer (less than
10m (32 feet)).
●
Make sure there is no other wireless
devices near the unit.
Symptom Possible cause
●
Wireless connection
cannot be
established.
●
Make sure there is no obstacles
(especially metal) blocking between
the sound bar and subwoofer.
●
Manually re-link the sound bar and
subwoofer (refer page 10).
■ Remote control
Symptom Possible cause
●
The remote control does
not operate properly.
●
Is the battery polarity correct?
●
Is the battery dead?
●
Is the distance or angle
incorrect?
●
Are there any obstructions in
front of the sound bar?
●
Is there a strong light shining
on the remote sensor?
●
Is the remote control for
another equipment used
simultaneously?
●
The sound bar cannot
be turned on with the
remote control.
●
Is the AC power lead of the
sound bar plugged in?
●
Is the battery inserted?
■ Condensation
■ If problem occurs during operation
■ Factory reset, clearing all memory