Filter
Top Products
Troubleshooting
30 | RS 195
Other problems
If you encounter a problem that is not listed in the table, or if the solutions provided do not work, please visit
the RS 195 product page at www.sennheiser.com for the most up-to-date list of frequently asked questions.
You may also contact your local Sennheiser service partner for assistance. To find a Sennheiser service partner
in your country, visit www.sennheiser.com.
Sound is distorted
Signal of the audio source is
distorted.
Reduce the volume of the audio source. –
Headphone volume is adjusted too
high.
Reduce the volume on the headphones. 21
Volume of the analog audio source is
adjusted too high.
Decrease the volume of the analog audio
source at least to a medium volume level.
–
Hearing profiles
cannot be activated.
The LEDs for
personal hearing are
flashing
More than one pair of headphones is
connected to the transmitter.
Switch off all other connected
headphones. The hearing profiles can
only be used with one pair of HDR 195
headphones.
–
Problem Possible cause Possible solutions Page
Problem Possible cause Possible solutions Page
Transmitter does
not turn on
No power connection.
Check the connection of the power supply
unit.
16
Headphones do not
turn on
The rechargeable batteries are
almost empty.
Recharge the rechargeable batteries. 18
No batteries inside the battery
compartments.
Insert the rechargeable batteries. 17
The rechargeable batteries are
inserted the wrong way round.
Remove the rechargeable batteries from
the headphones and reinsert them again.
Observe correct polarity.
17
Operating time
decreases
The rechargeable batteries are
exhausted.
Replace the rechargeable batteries with
new ones.
17
Hearing profile
cannot be activated
More than one pair of headphones is
connected to the transmitter
(pressing the MODE button makes
the 3 LEDs for sound optimization
flash 3 times).
Switch off all other connected
headphones.
27
You hear beeps in
the headphones
The rechargeable batteries are
almost empty.
Recharge the rechargeable batteries. 18
Headphones cannot
be connected to the
transmitter
Distance to the transmitter is too
large.
Reduce the distance to the transmitter. –
Headphones are not paired with the
transmitter.
Pair the headphones with the transmitter. 26
Another set of headphones is being
charged so I can‘t pair my second
headphones.
Perform a proximity pairing:
1. Place the headphones as close as
possible to the transmitter.
2. Switch the headphones on.
3. Press the Volume +/- buttons
simultaneously for about 7 seconds.
–
Headphones are not compatible.
Use Sennheiser HDR 165, 175, 185, or
195 wireless headphones only.
–