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Troubleshooting
RS 195
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Troubleshooting
Sound problems
Problem Possible cause Possible solutions Page
No sound
Headphones are switched off. Switch the headphones on. 20
No power connection.
Check the connection of the power supply
unit.
16
Headphones are muted. Deactivate the muting function. 21
Audio plug is not properly
connected.
Check the audio plug connection. 12
Audio source is switched off. Switch the audio source on. –
Volume of the analog audio source is
either set to the minimum or is on
mute.
Increase the volume on the audio source
to at least a medium level/Deactivate the
muting function from the audio source.
–
Audio cable is defective. Replace the audio cable. –
Headphones are not correctly paired
with the transmitter (e.g. additional
headphones).
Pair the headphones with the transmitter
again.
26
Wrong audio input is selected. Select the other audio input. 21
Digital audio connection uses
incompatible data transmission
settings.
Set the digital audio output of your
device/audio source to “PCM”, with a
sampling rate of max. 96 kHz (see the
instruction manual of your audio source).
–
Sound dropouts/
no sound
Headphones are out of the
transmitter’s range.
Reduce the distance between headphones
and transmitter.
–
Signal is shielded.
Remove obstacles between the
transmitter and headphones.
–
There are interfering devices (e.g.
WLAN routers, Bluetooth devices or
microwaves) in the vicinity.
Change the position of the transmitter or
of the headphones.
11
Ensure that the transmitter is separated
from other wireless devices by at least
50 cm/20”.
–
Sound is too low
Headphone volume is adjusted too
low.
Increase the volume on the headphones. 21
Volume of the analog audio source is
adjusted too low.
Increase the volume on the analog audio
source to at least a medium level.
–
Hear echoes and TV
tone when using
headphones
Some TVs can adjust a delay or
latency of the audio signal for the
digital audio output.
Check the audio output settings of your
TV and set the latency to “0”.
–
Sound only on one
ear
Balance is misadjusted. Adjust the balance. 22
Audio cable is not properly
connected.
Check the plug connection. 12
Audio cable is defective. Replace the audio cable. –