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6968
Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below
or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized
dealer or Samsung Electronics Service Center.
Troubleshooting
•
Is the remote control being operated within its operation range of
angle and distance?
•
Are the batteries exhausted?
•
Have you selected the mode(TV/DVD) functions of the remote
control (TV or DVD) correctly?
The remote control does not
work.
•
Is the power cord plugged securely into the outlet?
•
Turn off the power and then turn it back on.
•
Check the region number of the DVD.
DVD discs purchased from abroad may not be playable.
•
CD-ROMs and DVD-ROMs cannot be played on this DVD
player.
•
Make sure that the rating level is correct.
•
Are you using a deformed disc or a disc with scratches on
the surface?
•
Wipe the disc clean.
Disc tray does not open.
Playback does not start.
Playback does not start
immediately when the
Play/Pause button is pressed.
•
No sound is heard during fast playback, slow playback, and step
motion playback.
•
Are the speakers connected properly? Is the speaker setup
correctly customized?
•
Is the disc severely damaged?
Sound is not produced.
Sound can be heard only from a
few speakers and not all six.
•
When listening to a CD or radio, sound is output to the front
speakers (L/R) only. Select "PRO LOGIC II" by pressing
(Dolby Pro Logic II) on the remote control to use all six speakers.
•
Make sure that the DVD disc is 5.1-CH compatible.
•
If you set C, SL, and SR to NONE in the speaker mode in the
audio setup of the setup screen, no sound is heard from the
center speaker and the front left and right speakers. Set C, SL,
and SR to SMALL.
•
Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital
5.1 CH Surround Sound is produced only if the disc is recorded
with 5.1 channel sound.
•
Is the audio language correctly set to DOLBY DIGITAL 5.1-CH in
the information display?
Dolby Digital 5.1 CH Surround
Sound is not produced.
Symptom Check/Remedy
•
Is the TV power on?
•
Are the video cables connected properly?
•
Is the disc dirty or damaged?
•
A poorly manufactured disc may not be playable.
• Disc is rotating but no
picture is produced.
• Picture quality is poor and
picture is shaking.
•
Audio language and subtitles will not work if the disc does not
contain them.
Audio language and subtitles
do not work.
•
Are you using a disc that does not contain menus?
Menu screen does not appear
even when the menu function is
selected.
•
While “NO DISC” message appears on the display of main unit,
hold the main unit's STOP( ) button for longer than 5 seconds.
<INITIAL> appears on the display and all settings will return to
the default values.
•
Press the POWER button.
Using the RESET function will erase all stored settings.
Do not use this unless necessary.
•
Turn off the power and hold the STOP( ) button on the main unit
for longer than 5 seconds.
Using the RESET function will erase all stored settings.
Do not use this unless necessary.
The password for rating level
has been forgotten.
• The main unit is not working.
(Example: The power goes out
or strange noise is heard.)
• The DVD player is not working
normally.
•
Is the antenna connected properly?
•
If the antenna's input signal is weak, install an external FM
antenna in an area with good reception.
Can't receive radio broadcast.
•
XM Antenna Jack and the XM Antenna is not properly connected.
Check the connections.
<CHECK ANTENNA> is displayed.
•
Reposition your XM Antenna.
<ON SIGNAL> is displayed.
•
The selected channel is not currently broadcasting.
<OFF AIR> is displayed.
•
XM Antenna is not activated.
•
Access the website at “http://activate.xmradio.com” with a credit
card to sign up.
Receiving only XM channel 0 and
channel 1.
Symptom Check/Remedy
•
You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX
mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3
ratio only. Refer to the DVD disc jacket and then select the
appropriate function.
Aspect ratio cannot be changed.
MISCELLANEOUS