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10 Polk Customer Service 800-377-7655 (Outside USA & Canada: 410-358-3600)
TROUBLESHOOTING
The bar does not power on.
Ensure you have plugged the power supply
into a live wall outlet.
Ensure that all components of the power
supply are connected properly.
Ensure the power supply is properly connected
to the bar power input.
Ensure the rear panel power switch is in the “ON” position.
The subwoofer does not power on.
Ensure the subwoofer is plugged into a live wall outlet.
Ensure the rear panel power switch is in the “ON” position.
No sound from the bar.
Check that the TV or cable box is providing a signal.
If necessary, check using an alternate source.
Check that the bar is receiving power and is turned on.
Turn up the volume of the bar.
Check the input cables to make sure they
are connected securely.
Turn up the volume of your television or cable box.
Check mute status: Is the bar status light slowly blinking
green? If so, press the MUTE button on the bar.
No sound from the subwoofer.
See section “Subwoofer does not power on.”
Turn up the subwoofer volume using the remote control.
Is the subwoofer status indicator blinking green? If so,
the bar and subwoofer’s wireless connection has been
lost. Turn off both the bar and subwoofer. Then turn them
back on to re-establish communication. If this does not
fix the issue, refer to the section “SYNCING THE
BAR AND WIRELESS SUBWOOFER,” on page 7.
The sound coming from the bar is distorted.
Try turning down the volume of your audio
source, if possible.
Audio processing (see FAQ’s on page 12)—
there may be audio processing occurring prior
to reaching the bar. Disable this processing.
The included remote control won’t work.
Ensure the battery’s protective plastic tab
has been removed.
Replace the battery (CR2025).
Bass output is not loud enough.
Turn up the subwoofer’s volume using the remote control.
Place the subwoofer closer to a corner of the room.
Move subwoofer closer to viewing location within the room.
The bar won’t learn my remote control commands.
Carefully follow the programming instructions
on the previous page of this manual.
Hold the remote steady and 1-2 feet
from the front of the bar.
Quickly “tap” the button on your existing
remote until the status LED blinks green.
Note: The bar learns almost all IR commands,
but some IR protocols cannot be programmed.
The volume of my television speakers gets louder
than my SurroundBar 6500
bt system over time.
Turn off your TV speakers per the instructions
on page 9 of this manual.
When the remote control volume button is held down,
your television may change volume levels faster than
the bar. Use the buttons on the bar to adjust the volume
of the bar to the correct balance with the TV speakers.
The subwoofer’s output is intermittent,
or sounds weak or is distorted.
The wireless subwoofer could be too far away
from the bar to receive a sufficiently strong signal.
Try moving the subwoofer closer.
My Bluetooth device and bar will not disconnect.
Some Bluetooth devices will constantly attempt
to connect to a paired device, so you must turn off
the Bluetooth function on your device to allow other
devices to connect to the bar.