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Troubleshooting — Mobile phone usage
My headset does not
work with my phone.
Ensure that the headset is fully charged.
Make sure the headset is paired with the Bluetooth phone you are trying to
use.
My phone did not locate
the headset.
Turn both your phone and headset off, then restart the mobile phone and
repeat the pairing process on page 15. (Pair mobile phone and call)
I could not enter my PIN
code.
Turn both your phone and headset off and on and then repeat the pairing
process on page 15. (Pair mobile phone and call) Your PIN code, or
password, is 0000 (4 zeros).
NOTE Many phones input the password automatically during the paring
process. Your phone may not ask you to manually input a password.
I cannot hear caller/dial
tone.
The headset is not turned on. Press the call button for approximately 2
seconds until you hear a tone or see the indicator glow blue.
Your headset is out of range. Move the headset closer to the Bluetooth
phone.
Your headset battery is drained. Charge your battery. See Charging headset.
The listening volume is too low. Incremental tapping of the call button will
adjust volume.
Make sure that the headset fits properly. See Fitting the headset.
Audio quality is poor. Your headset is out of range. Move the headset closer to the Bluetooth
phone.
Callers cannot hear me. Make sure that the headset is sitting correctly on your ear with the boom
pointing towards the corner of the mouth.
See Fitting the headset.
My headset falls off my ear. Make sure that the headset is sitting correctly on your ear with the boom
pointing towards the corner of the mouth. You may also want to try an
alternate size ear tip.
See Fitting the headset.