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Other audio problems
No sound from the surround or
center speakers.
• Check that the Stereo listening mode isn’t selected; select one of the surround listening modes (see
Listening in surround sound
on page 27).
• Check that the surround/center speakers are not set to
NO
(see
Speaker Setting
on page 42).
• Check the channel level settings (see
Channel Level
on page 43).
• Check the speaker connections (see
Connecting the speakers
on page 17).
No sound from surround back
speakers.
• Check that the surround back speakers are set to
LARGE
or
SMALL
(see
Speaker Setting
on page 42).
• Make sure surround back processing is set to
SBch ON
(see
Using surround back channel processing
on
page 30).
• If the source is Dolby Surround EX or DTS ES with no flag to indicate 6.1 compatibility, then with surround
back processing set to
SBch Auto
, there will be no sound from the surround back speakers. In this case,
set to
SBch ON
(see
Using surround back channel processing
on page 30).
• If the source does not have 6.1 playback channels, make sure that surround back processing is set to
SBch ON
and a surround mode is selected (see
Listening in surround sound
on page 27).
• Check the speaker connections (see
Connecting the speakers
on page 17). If only one surround back
speaker is connected, make sure it’s connected to the left channel speaker terminal.
No sound from subwoofer. • Check that the subwoofer is connected properly, switched on and the volume turned up.
• If your subwoofer has a sleep function, make sure it is switched off.
• Make sure that the Subwoofer setting is
YES
or
PLUS
(see
Speaker Setting
on page 42).
• The crossover frequency may be set too low; try setting it higher to match the characteristics of your other
speakers (see
Speaker Setting
on page 42)
• If there is very little low frequency information in the source material, change your speaker settings to
Front:
SMALL
/ Subwoofer:
YES
, or Front:
LARGE
/ Subwoofer:
PLUS
(see
Speaker Setting
on page 42).
• Check that the LFE channel is not set to –80dB, or a very quiet setting (see
Bass Peak Level
on page 44).
• Check the speaker level settings (see
Channel Level
on page 43).
No sound from one speaker. • Check the speaker connection (see
Connecting the speakers
on page 17).
• Check the speaker level settings (see
Channel Level
on page 43).
• Check that the speaker hasn’t been set to
NO
(see
Speaker Setting
on page 42).
• The channel may not be recorded in the source. By using one of the advanced effect listening mode, you
may be able to create the missing channel (see
Listening in surround sound
on page 27).
Sound is produced from analog
components, but not from digital
ones (DVD, LD, CD-ROM etc.).
• Check that the input signal type is set to
DIGITAL
(see
Choosing the input signal
on page 29).
• Make sure that the digital input is assigned correctly for the input jack the component is connected to
(see
The Input Setup menu
on page 60).
• Check the digital output settings on the source component.
• If the source component has a digital volume control, make sure this is not turned down.
• Make sure that the multichannel analog inputs are not selected. Select any other input source.
No sound is output or a noise is
output when Dolby Digital/DTS
software is played back.
• Check that your DVD player is compatible with Dolby Digital/DTS discs.
• Check the digital output settings of your DVD player. Make sure that the DTS signal output is set to On.
• If the source component has a digital volume control, make sure this is not turned down.
No sound when using the System
Setup or Status menu.
• If the HDMI input source is selected, sound is muted until exiting either menu.
• If sound is muted in the sub room (
ROOM 2
), it will be restored after exiting the System Setup menu.
Symptom
Remedy
Symptom Remedy
Broadcast stations cannot be
selected automatically, or there is
considerable noise in radio
broadcasts.
For FM broadcasts
• Fully extend the FM wire antenna, adjust the position for best reception and secure to a wall, etc.
• Use an outdoor antenna for better reception (see page 20).
For AM broadcasts
• Adjust the position and direction of the AM antenna.
• Use an outdoor antenna for better reception (see page 20).
• Noise may be caused by interference from other equipment, such as a fluorescent light, motor, etc.
Switch off or move the other equipment, or move the AM antenna.
A multichannel DVD source
appears to be downmixed to 2
channels during playback.
• Make sure that the multichannel analog inputs are selected (see
Selecting the multichannel analog inputs
on page 51).
Noise is output when scanning a
DTS CD.
• This is not a malfunction of the receiver. The scan function of your player alters the digital information,
making it unreadable, resulting in noise being output. Lower the volume when scanning.
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