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Why does it take so long to display the
contents on my USB device?
– This could be due to the large numbers
of les (>500 les/folders) or size of the
les (>1MB).
– There could be other non-supported les
in the device that the system is trying to
read/display.
What if un-supported devices (e.g. USB
mouse, keyboards) are plugged into
the system?
– The device may cause the system to be
unstable. Remove the unsupported
device and unplug the mains cord. Wait
for a few minutes before reconnecting
the mains cord and power on the system
again.
What happens when I plug in a USB
HDD?
– HDD is not supported as the large
storage capacity makes navigation very
dif cult. Transfer the music les (mp3)
and photos (jpg) into a ash drive.
Why does the system fail to detect my
USB portable music player?
– The portable music player may require
propriety software that is bundled with
our system in order to access the
contents (eg. playlist).
What types of le does the system
support?
– We support only FAT16 and FAT32, not
NTFS.
Why does the le name appear to be
different from what was displayed on my
computer (e.g. from “Good Bye. jpg” to
“Good_B~1.jpg”)?
– The length of the le name is restricted
by the le system of the device (FAT16),
which only supports eight (8) characters.
– The computer may be able to display the
full le name as the operating system can
convert the le system.
Is simultaneous USB and Disc playback
possible?
– Not possible due to memory limitation.
In addition, a different user interface will
be needed in order to function and in
order to be simple enough to use.
Why can’t I rotate the pictures in my
device?
– In order to rotate the pictures in the
USB device, a “special” le in the jpeg
picture called EXIF must be embedded.
This EXIF information may have not been
created by the USB device or removed
when you edit or copy the picture from
other devices using editing programmes.
Why can’t the system play some of my
music les, photos or movies?
– The music les may not be playable
because of different formats and encoding
bit-rates. Similarly, the photos may be of
low resolution or too high resolution for
the system to support.
Frequently Asked Questions (USB)