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Troubleshooting
WARNING
Under no circumstances should you try to repair the system yourself, as this will invalidate the warranty. Do
not open the system as there is a risk of electric shock.
If a fault occurs, first check the points listed below before taking the system for repair. If you are unable to
solve a problem by following these hints, consult your dealer or service center.
Problem Solution
No power. – Check if the AC power cord is properly connected.
No picture. – Select the appropriate video input mode on the TV.
– Check if the TV is switched on.
– Check the video connection.
Distorted or poor picture. – Sometimes a small amount of picture distortion may appear. This is not a malfunction.
– Clean the disc.
The DVD player does not – Insert a readable disc with the playback side facing down.
start playback. – Check the disc type, color system and regional code. Check for any scratches or smudges on
the disc.
– Press SYSTEM MENU to turn off the setup menu screen.
– Cancel the parental control rating function or change the rating level.
– Moisture has condensed inside the system. Remove the disc and leave the system turned on
for about an hour.
The remote control does not – Point the remote control at the remote sensor of the unit.
work properly. – Reduce the distance to the player.
– Remove any possible obstacles.
– Replace the batteries with new ones.
The DVD system does not respond – Disconnect the power plug from the outlet, and insert again.
when the buttons are pressed.
No sound or distorted sound. – Adjust the volume.
– Check that the speakers are connected correctly.
No image is output when a – Make sure the component is connected correctly.
function is selected. – Press the correct function button for the input source.
Considerable noise in radio – Tune in the correct frequency.
broadcasts. – Connect the antenna.
– Route RF (AC-3) and digital cables away from the antenna terminals and wires.
– Fully extend the FM wire antenna. Position for best reception and secure to a wall.
– Connect an outdoor FM or AM antenna.
– Adjust the direction and position for best reception.
– Turn off the equipment causing the noise or move it away from the DVD system.
– Place the antenna farther away from the equipment causing the noise.
Broadcast station cannot be – The signal is weak. Connect an outdoor antenna.
selected automatically.
The display is dark. – Press DIM again.
Low hum or buzz sound. – Place the DVD system as far away as possible from electric devices with interference.
Sound is only heard from one – Connect the input cords securely.
channel. – Adjust the channel level.
Sound cuts off or there is no – After turning off the power and then turning it on again, reduce the volume or change to the
sound even though power is on. correct 6-ohm speakers.
Low bass response. – Check all speakers for correct polarity.
No sound from the surround – Set the mode to the desired surround mode position.
speakers. – Use surround mode.
– Check all surround wires for good connection.
No sound from the center – Set surround mode to DTS, DOLBY DIGITAL, or DOLBY PRO LOGIC.
speaker.
The disc tray cannot open. – Hold down PROGRAM button until “TRAY LOCKED?” appears on the display, then hold down
PLAY button for more than two seconds.
TROUBLESHOOTING