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Why does it take so long to display the
contents on my USB device?
– This could be due to the large numbers
of les (>500 les/folders) or size of the
les (>1MB.)
– There could be other non-supported les
in the device that this unit is trying to
read/display.
What if un-supported devices (e.g. USB
mouse, keyboards) are plugged into
this unit?
The device may cause this unit to be
unstable. Remove the unsupported device
and unplug the mains cord. Wait for a few
minutes before reconnecting the mains cord
and power on this unit again.
What happens when I plug in a USB
HDD?
HDD is not supported as the large storage
capacity makes navigation very dif cult.
Transfer the music les (mp3) and photos
(jpg) into a ash drive.
Why does this unit fail to detect my
USB portable music player?
The portable music player may require
propriety software that is bundled with our
system in order to access the contents (eg.
playlist.)
What types of le does this unit
support?
We support only FAT16 and FAT32, not
NTFS.
Why does the le name appear to be
different from what was displayed on my
computer (e.g. from “Good Bye. jpg” to
“Good_B~1.jpg”)?
– The length of the le name is restricted
by the le system of the device (FAT16),
which only supports eight (8) characters.
– The computer may be able to display the
full le name as the operating system can
convert the le system.
Is simultaneous USB and Disc playback
possible?
This is not possible due to memory
limitation. In addition, a different user
interface will be needed in order to function
and in order to be simple enough to use.
Why can’t I rotate the pictures in my
device?
In order to rotate the pictures in the USB
device, the picture must contain EXIF
information, stored by most digital cameras.
This EXIF information may have been
removed when you edit or copy the picture
from other devices using editing programs.
Why can’t this unit play some of my
music les, photos or movies?
The music les may not be playable because
of different formats and encoding bit-rates.
Similarly, the photos may be of low
resolution or too high resolution for this unit
to support.
Frequently Asked Questions (USB)