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VQT3Q59
Troubleshooting
Before requesting service, make the following
checks. If you are in doubt about some of the check
points, or if the solutions indicated in the following
guide do not solve the problem, refer to “Customer
Services Directory (United States and Puerto Rico)”
on page 30 if you reside in the U.S.A. or Puerto
Rico, or refer to “WARRANTY SERVICE” on
page 31 if you reside in Canada.
No power.
≥ Insert the AC power supply cord securely. (> 21)
≥ After turning this system on, if the indicators blink and
this system immediately turns off, unplug the AC power
supply cord and consult your dealer.
The remote control does not work properly.
≥ The battery is depleted. Replace it with a new one. (> 7)
≥ It is possible that the insulation sheet has not been
removed. Remove the insulation sheet. (> 7)
≥ It may be necessary to set the code of the remote control
again after changing the battery of the remote control.
(> 25)
≥ Use the remote control within the correct operation
range. (> 9)
The “TV” indicator blinks, but there is no
sound.
Remove the AC power supply cord and consult your
dealer. If there are any other indicators blinking, be sure to
inform the blinking indicators to your dealer.
This system is automatically switched to
standby mode.
This system will automatically switch to standby mode
when no signal is input and no operation is performed for
approx. 30 minutes. (> 21)
Power of this system is turned off when the
TV’s speakers are selected in the speaker
control.
This is a normal feature when using VIERA Link (HDAVI
Control 4 or later). For details please read the operating
instructions for the TV on its power save feature. (> 24)
This system does not operate correctly.
If the HDMI cable is connected to the wrong terminal
(HDMI IN or HDMI OUT), this system will not operate
correctly. Turn this system off, disconnect the AC power
supply cord and reconnect the HDMI cable(s). (> 18 to 20)
VIERA Link related operations no longer
function properly.
≥ Check the VIERA Link setting on the connected devices.
≥ Have you turned the VIERA Link settings off? (> 25)
≥ When the HDMI connections are changed, after a power
failure or after the AC power supply cord has been
removed, VIERA Link operations may not function
properly.
jTurn on all the devices that are connected to the TV
with an HDMI cable and then turn the TV on.
jTurn off the VIERA Link settings of the TV and turn it
on again. For details refer to the operating instructions
for the TV.
jWhile this system and the TV are connected with the
HDMI cable, turn on the TV and then remove the
system’s AC power supply cord and reconnect it
again.
The first few seconds of audio cannot be heard
when using the HDMI connection.
This may occur during DVD-Video chapter playback.
Change the digital audio output setting on the connected
device from “Bitstream” to “PCM”.
When operating an HDMI compatible device of a
different brand, this system reacts in an
unwanted manner.
HDAVI Control commands may use a different signal
depending on the brand of the device. In this case, turn
VIERA Link off (> 25).
No sound (or image).
≥ Turn muting off. (> 22)
≥ Check the connections to the other devices. (> 18 to 20)
≥ Make sure that the received audio signal is compatible
with this system. (> 6)
≥ Turn this system off and then on again.
≥ If this system is connected to the TV with only an HDMI
cable, make sure that the TV’s HDMI terminal is labeled
“HDMI (ARC)”. If not, connect using the optical digital
audio cable. (> 18, 19)
≥ If this system is connected to a Panasonic TV and
turned on using the button on the active subwoofer or
the remote control, sound might not be output from this
system. In this case, turn this system on using the TV’s
remote control. (> 24)
To return to the factory preset.
While this system is on, press [POWER Í/I] on
the active subwoofer for more than 4 sec.
(All the indicators will blink twice when the active
subwoofer is reset.)
If the system does not operate as expected,
returning the settings to the factory preset
may solve the problem.
≥ The remote control code will return to “1” when
this system is returned to the factory preset. To
change the remote control code, refer to page
25.
General operation
HDMI
Sound
SC-HTB15PP_VQT3Q59_eng.book Page 26 Wednesday, June 8, 2011 3:33 PM