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RQT9508
Limited Warranty
(Only for U.S.A. and Puerto Rico)
Panasonic Consumer Electronics Company,
Division of Panasonic Corporation of North America
One Panasonic Way, Secaucus, New Jersey 07094
Panasonic Home Theater Limited Warranty
Limited Warranty Coverage (For U.S.A. and Puerto Rico Only)
If your product does not work properly because of a defect in materials
or workmanship, Panasonic Consumer Electronics Company (referred
to as “the warrantor”) will, for the length of the period indicated on the
chart below, which starts with the date of original purchase (“Limited
Warranty period”), at its option either (a) repair your product with new
or refurbished parts, or (b) replace it with a new or a refurbished
product. The decision to repair or replace will be made by the
warrantor.
During the “Labor” Limited Warranty period there will be no charge for
labor. During the “Parts” warranty period, there will be no charge for
parts. You must mail-in your product during the warranty period. If
non-rechargeable batteries are included, they are not warranted. This
Limited Warranty only applies to products purchased and serviced in
the United States or Puerto Rico. This Limited Warranty is extended
only to the original purchaser and only covers product purchased as
new. A purchase receipt or other proof of original purchase date is
required for Limited Warranty service.
Carry-In or Mail-In Service
For Carry-In or Mail-In Service in the United States and Puerto Rico
call 1-800-211-PANA (7262) or visit
Panasonic Web Site: http://www.panasonic.com
When shipping the unit carefully pack and send it prepaid, adequately
insured and preferably in the original carton. Include a letter detailing
the complaint and provide a day time phone and/or email address
where you can be reached.
IF REPAIR IS NEEDED DURING THE LIMITED WARRANTY
PERIOD THE PURCHASER WILL BE REQUIRED TO FURNISH A
SALES RECEIPT/PROOF OF PURCHASE INDICATING DATE OF
PURCHASE, AMOUNT PAID AND PLACE OF PURCHASE.
CUSTOMER WILL BE CHARGED FOR THE REPAIR OF ANY UNIT
RECEIVED WITHOUT SUCH PROOF OF PURCHASE.
Limited Warranty Limits And Exclusions
This Limited Warranty ONLY COVERS failures due to defects in
materials or workmanship, and DOES NOT COVER normal wear and
tear or cosmetic damage. The Limited Warranty ALSO DOES NOT
COVER damages which occurred in shipment, or failures which are
caused by products not supplied by the warrantor, or failures which
result from accidents, misuse, abuse, neglect, mishandling,
misapplication, alteration, faulty installation, set-up adjustments,
misadjustment of consumer controls, improper maintenance, power
line surge, lightning damage, modification, or commercial use (such as
hotel, office, restaurant, or other business), rental use of the product,
or service by anyone other than a Factory Service Center or other
Authorized Servicer, or damage that is attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED
UNDER “LIMITED WARRANTY COVERAGE”. THE WARRANTOR
IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR
ARISING OUT OF ANY BREACH OF THIS WARRANTY. (As
examples, this excludes damages for lost time, cost of having
someone remove or re-install an installed unit if applicable, travel to
and from the servicer, loss of or damage to media or images, data or
other recorded content. The items listed are not exclusive, but are for
illustration only.)
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE
WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE
PERIOD OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or
consequential damages, or limitations on how long an implied Limited
Warranty lasts, so the exclusions may not apply to you.
This Limited Warranty gives you specific legal rights and you may also
have other rights which vary from state to state. If a problem with this
product develops during or after the Limited Warranty period, you may
contact your dealer or Service Center. If the problem is not handled to
your satisfaction, then write to the warrantor’s Consumer Affairs
Department at the addresses listed for the warrantor.
PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS
LIMITED WARRANTY, ARE YOUR RESPONSIBILITY.
As of October 2008
Product or Part Name Parts Labor
Home Theater System One (1) Year One (1) Year
Rechargeable Batteries
(in exchange for defective item)
Ten (10) Days Not Applicable
Customer Services Directory (United States and Puerto Rico)
Obtain Product Information and Operating Assistance; purchase Parts, Accessories, or obtain Literature by visiting our Web Site at:
http://www.panasonic.com/help
or, contact us via the web at:
http://www.panasonic.com/contactinfo
You may also contact us directly at:
1-800-211-PANA (7262),
Monday-Friday 9 am-9 pm; Saturday-Sunday 10 am-7 pm, EST.
For hearing or speech impaired TTY users, TTY: 1-877-833-8855
Accessory Purchases (United States and Puerto Rico)
Purchase Parts, Accessories and Instruction Books online for all Panasonic Products by visiting our Web Site at:
http://www.pstc.panasonic.com
or, send your request by E-mail to:
npcparts@us.panasonic.com
You may also contact us directly at:
1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only) (Monday – Friday 9 am to 9 pm, EST.)
Panasonic Service and Technology Company
20421 84th Avenue South, Kent, WA 98032
(We Accept Visa, MasterCard, Discover Card, American Express, and Personal Checks)
For hearing or speech impaired TTY users, TTY : 1-866-605-1277
Product Repairs (United States and Puerto Rico)
Centralized Factory Service Center
MAIL TO:
Panasonic Service and Technology Company
410B Airport Road
Elgin, IL 60123-9333
Attention: BD/DVD Repair
Please carefully pack and ship, prepaid and insured, to the Elgin Centralized Factory Service Center.
Reference
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