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Model RG1 Owner’s Manual
Page 24 www.midlandradio.com
Service and Technical Support
Service and Technical Support
* If you have a problem which you believe requires service, please call
first and speak with a service technician. Many problems can be reme-
died over the phone without returning the unit for service.
For Technical Support Contact:
Midland Radio Corporation
5900 Parretta Drive
Kansas City, Missouri 64120
Phone: (816) 241-8500
Fax: (816) 241-5713
E-mail: mail@midlandradio.com
Website: www.midlandradio.com
If after talking with technical support you still feel your unit needs to be returned
for service, follow the below instructions:
1. Pack the unit in its original box and packing. Then pack the original box
in a suitable shipping carton. Caution: Improper packing may result in
damage during shipment.
2. Include the following:
a. full description of any problems
b. daytime telephone number, name & address
3. For warranty service include a photocopy of the bill of sale from an
authorized dealer or other proof of purchase showing the date of sale.
4. You do not need to return accessory items (Fused DC power cord,
mounting hardware, Owners Guide) unless they might be directly relat-
ed to the problem.
5. A flat rate of $55.00 will apply to repairs not covered by warranty or
units that are over three years old. Send only cashier’s check, money
order or Master Card or Visa card number.
Send to:
Midland Radio Corporation
5900 Parretta Drive
Kansas City, Missouri 64120