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6. Troubleshooting guide
• The ScanPall2 doesn’t come on after the key has been pressed.
Change the batteries or recharge the battery.
• The ScanPall2 doesn’t come on after the batteries have been changed or the battery
recharged.
Check that the replaceable batteries are correctly installed in their compartment and that
the compartment (or the rechargeable battery) is properly engaged in the terminal.
If the problem persists, contact Technical Support.
• The battery icon, indicating the charge state, is empty.
Change the replaceable batteries or recharge the battery.
• No transmission between the ScanPall2 and the host system (PC or other), via the
RS232 port (cable or download cradle).
Check that the RS232 cable is correctly connected to the host system and to the
ScanPall2 or to the download cradle.
For transmission using the download cradle, check that the ScanPall2 is correctly
inserted in its cradle.
Check that the communication settings of the host system match those of the ScanPall2.
• No transmission between the ScanPall2 and the host system (PC or other), via the
high-speed IR transceiver.
Check that the IR transceiver is correctly connected.
Check that the communication settings of the host system match those of the ScanPall2.
Check that the ScanPall2 is correctly positioned in the IR transceiver read area (a
distance of 5 cm to 100 cm, 2” to 39”, and a maximum angle of 30°).
• The keypad doesn’t work correctly.
Turn off the ScanPall2, and then simultaneously press the ,
and keys to enter System mode. Select the Test KBD option and carry out the
keypad key test.
If the problem persists, contact Technical Support.
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