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38 General Information
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Warranty and Registration
Your subwoofer is provided with an automatic Limited 90 Day
Warranty coverage. You have the option, at no additional
charge, to receive Limited 3-Year Warranty coverage. To obtain
the Limited 3-Year Warranty coverage you need to complete and
return the Certificate of Registration, included with your subwoofer,
and provide a copy of your dealer receipt, to MartinLogan within
30 days of purchase.
For your convenience MartinLogan also offers online warranty
registration at www.martinlogan.com.
MartinLogan may not honor warranty service claims unless we
have a completed Warranty Registration card on file! If you did
not receive a Certificate of Registration with your new subwoofer
you cannot be assured of having received a new unit. If this is
the case, please contact your authorized MartinLogan dealer.
Serial Number
The serial number is located near the bottom of the backplate.
The serial number is also located on the shipping carton. Each
individual unit has a unique serial number.
Service
In the rare event that your MartinLogan product should require
service please contact the dealer from whom the product was
purchased. In most cases your dealer will be able to assist you
in troubleshooting and resolving the issue. If the dealer is unable
resolve the issue or if there is no local dealer in your area contact
MartinLogan customer service directly by using the service request
form at www.martinlogan.com or by calling 785-749-0133.
Before returning any product to MartinLogan for service first
contact the service department for an RMA number. Incoming
shipments will only be accepted if labeled with a MartinLogan
issued RMA number.
Should you be using a MartinLogan product in a country other
than the one in which it was originally purchased, please note
the following:
1 The appointed MartinLogan distributor for any given country is
responsible for warranty servicing only on units distributed by
or through it in that country in accordance with its applicable
warranty.
2 Should a MartinLogan product require servicing in a country
other than the one in which it was originally purchased the
end user may seek to have repairs performed by the nearest
MartinLogan distributor, subject to that distributor's local servic-
ing policies. All cost of repairs (parts, labor, and transportation)
must be born by the owner of the MartinLogan product.
3 If, after owning your MartinLogan product for six months,
you relocate to a country other than the one in which it was
purchased, your warranty may be transferable. Contact
MartinLogan for details.