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10
REPAIR
Service for the FUSSION 1800SA and
1800S is available only from one of our
authorized domestic service stations or at
the factory service center, located in
Whitinsville, Massachusetts. Service out-
side the United States can be obtained
through local dealers or distributors.
If your FUSSION 1800SA or 1800S
needs service, please follow these instruc-
tions:
1. Review the preceding troubleshooting
suggestions. Please.
2. Call Tech Support at 1-800-258-6883,
7am to 5pm PST, to explain the problem
in detail. They will ask you all sorts of
impertinent questions in the hope of
sorting out the problem. If it appears
that the FUSSION 1800 needs repair,
request an RA (Return Authorization)
number. Have your subwoofer’s serial
number ready. You must have an RA
number before you can obtain service at
the factory or an authorized service
center.
3. Keep this user’s manual. We don’t need
it to repair the subwoofer.
4. Pack the subwoofer in its original
packaging, including protective wrap,
endcaps, box, and pallet. This is very
important. When you call for the RA
number, please let Tech Support know
if you need new packaging. Mackie is
not responsible for any damage that
occurs due to non-factory packaging.
5. Include a legible note stating your name,
shipping address (no P.O. boxes),
daytime phone number, RA number,
and a detailed description of the prob-
lem, including how we can duplicate it.
6. Write the RA number in
BIG PRINT
on top of the box.
7. Ship the subwoofer to us via ground
freight. We suggest insurance for all
forms of cartage. Ship to this address:
Mackie Designs
SERVICE DEPARTMENT
One Main Street
Whitinsville, MA 01588
8. We’ll try to fix the subwoofer within
three business days. Ask Tech Support
for the latest turnaround times when
you call for your RA number.
CARE AND
MAINTENANCE
Your Mackie subwoofers will provide
many years of reliable service if you follow
these guidelines:
Avoid exposing the
subwoofers to moisture.
If they are set up out-
doors, be sure they are
under cover if you expect
rain.
• Avoid exposure to extreme cold (below
freezing temperatures). If you must
operate the subwoofers in a cold envi-
ronment, warm up the voice coils
slowly by sending a low-level signal
through them for about 15 minutes
prior to high-power operation.
• Use a slighty damp cloth with a mild
soap solution to clean the cabinets. Only
do this when the power is turned off.
Avoid getting moisture into any of the
openings of the cabinet, particularly
where the drivers are located.