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Krell FBI 29
Return Authorization
Procedure
If you believe there is a problem with your component, please
contact your dealer, distributor, or the Krell factory to discuss the
problem
before you return the component for repair. To expedite
service, you may wish to complete and e-mail the Service
Request Form in the Service section of our website at:
http://www.krellonline.com
To return a product to Krell, please follow this procedure so that
we may serve you better:
1. Obtain a Retur
n Authorization Number (R/A number) and ship-
ping address from the Krell Service Department.
2. Insure and accept all liability for loss or damage to the prod-
uct during shipment to the Kr
ell factor
y and ensure all freight
(shipping) charges are prepaid.
The pr
oduct may also be hand delivered if ar
rangements with the
Service Department have been made in advance. Proof of pur-
chase will be required for warranty validation at the time of hand
delivery.
Use the original packaging to ensure the safe transit of the product
to the factor
y
, dealer, or distributor. Krell may, at its discretion,
return a product in new packaging and bill the owner for such pack-
aging if the pr
oduct r
eceived by Kr
ell was boxed in nonstandard
packaging or if the original packaging was so damaged that it was
unusable. If Krell determines that new packaging is required, the
owner will be notified before the product is returned.
HOW TO RETURN
A PRODUCT
IMPORTANT
To purchase additional packaging, please contact your authorized
Kr
ell dealer
, distributor
, or the Kr
ell Service Department for assis-
tance.
HOW TO PURCHASE
ADDITIONAL PACKING
To contact the Krell Service Department:
TEL 203-298-4020
Monday-Friday, 9:00 am to 5:00 pm EST
FAX 203-795-2287
E-MAIL
service@krellonline.com
WEBSITE http://www.krellonline.com
HOW TO EXPEDITE
SERVICE