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I’m having a hard time getting just the right fit. Any suggestions?
A proper fit is all about the size of the ear gels and aligning them properly. While our research
show that almost 60% of users will prefer the single-flange, medium-sized gels, some earphone
users will fall outside that norm. If the ear ear gel fits too deep inside your ear, use a larger ear gel.
If it is not deep enough, use the smaller ear gel.
After wearing the earphones for a while, my ears hurt. What can I do about it?
The ear gel fit may not be quite right. All ears are different. Rotate the housing so the gel fits
snug in the ear, and is pointing up into the ear canal. Experiment with different sized ear gels or
consider using a double-flange gel.
My earphones have gotten wet. Are they ruined?
Don’t despair if your earphones get wet. They may get moisture inside of them as the result of
perspiration from physical activity, or just getting caught in the rain. Typically, you will be able to
dry them.
DO NOT place them in a microwave or an oven.
DO NOT allow them to be put through a dryer.
Simply lay them in a clean dry place for anywhere from 4 to 36 hours (time will vary depending on
how wet they are).
I get sound in only one ear. What’s up with that?
Check to ensure that the 3.5mm stereo plug is fully inserted into the audio source. Also, inspect
the audio cord to ensure it hasn’t been pinched.
I read this whole Troubleshooting Section and I didn’t find an answer to my question.
What can I do?
We’d be happy to help you. Send us an email at techsupport@klipsch.com, or call us at 1-800-
KLIPSCH (Between 8 AM and 5 PM EST Monday through Friday) and we’ll assist you further.
Warranty – U.S. and Canada
Klipsch warrants to the original retail purchaser that the earphones shall be free against
defects in materials or workmanship in the Product’s earphone external shell or in its earphone
internal components for a period of two (2) years, from the date of purchase, if it is properly
used and maintained. If this product proves defective in either material or workmanship,
Klipsch, at its option, will (a) repair the product, or (b) replace the product, at no charge for
parts or labor. If the product model is no longer available and cannot be repaired effectively or
replaced with an identical model, Klipsch at its sole option may replace the unit with a current
model of equal or greater value. To obtain a repair or replacement under the terms of this
warranty, please contact our customer service group at 1-800-KLIPSCH. You will be required to
submit a copy of the original receipt via fax or email. The receipt must reflect that you are the
original purchaser, the product was bought from an authorized Klipsch retailer, and the product
is still within warranty. You will be issued a return authorization number (RA#) and asked to ship