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Kaidan Warranty and Return Policy
Limited Warranty
In the event of a defect in materials or workmanship, Kaidan will repair the product with new or
rebuilt parts for a period of three-hundred and sixty five (365) days from the date of original
purchase. Such work will be performed free of charge. Follow the Product Return Procedure, Item D
below.
Likewise, any software purchased from Kaidan also comes with a one year warranty if your disc or
media is defective or damaged.
This warranty is extended only to the original purchaser and is not transferable. A purchase receipt
or other proof of date of original purchase will be required before warranty performance is
rendered.
This warranty only covers failures due to defects in materials or workmanship which occur during
normal use. It does not cover damages or failures which are caused from accident, misuse, abuse,
neglect, mishandling, misapplication, alteration, faulty installation, modification, service by anyone
other than an authorized representative of Kaidan, Acts of God or by products not supplied by
Kaidan.
This warranty covers any damage incurred during original shipment of product to customer.
Any item resold or distributed by and not explicitly manufactured by Kaidan will be covered by their
respective company’s product warranty.
Warranty Exclusions
There are no express warranties except as listed above.
KAIDAN SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES,
INCLUDING, WITHOUT LIMITATION, LOSS OF
GOODWILL, PROFITS OR REVENUE, LOSS OF THE USE OF THIS PRODUCT OR ANY ASSOCIATED
EQUIPMENT, COST OF SUBSTITUTE EQUIPMENT, DOWNTIME COSTS, OR CLAIMS OF ANY PARTY
DEALING WITH BUYER FOR SUCH DAMAGES, RESULTING FROM USE OF THIS PRODUCT OR ARISING
FROM BREACH OF WARRANTY OR CONTRACT, NEGLIGENCE, OR ANY OTHER LEGAL THEORY. ALL
EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE APPLICABLE WARRANTY PERIOD SET
FORTH ABOVE.
Some states do not allow the exclusion or limitation of consequential damages, or limitations on
how long an implied warranty lasts, so the above exclusions or limitations may not apply to you.
This warranty and any claims which arise with the Kaidan product(s) are governed by the laws of
the state of Pennsylvania. By purchasing this product, customer acknowledges and agrees to these
Limits and Exclusions. If a problem with your Kaidan product develops during the warranty period,
immediately contact Kaidan for assistance.
Product Return Policy
All Kaidan products come with a 30-day return policy (some restocking fees may apply) from date of
purchase, with the exception of software or videotapes.
Both of the aforementioned items are copyrighted and subject to the laws concerning intellectual
property. Kaidan will replace defective software/videotapes free of charge upon return receipt of
defective item(s). Products returned under this policy, excluding replacement of defective items,
must be shipped at purchaser’s expense. Purchaser must ship product with an approved traceable
service, such as FedEx, and with appropriate levels of shipping insurance for the item being returned.
Kaidan will not be held responsible for returned items lost or damaged in transit.