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HOW TO CONTACT DTS
Technical Assistance
On-Line Send email to cinematech@dtsonline.com
Telephone Business hours are from 8:30am until 5:30pm PDT. After hours, an automated answering
service will take your call and a DTS engineer will be paged to help you. Be sure to leave a
clear message and include the entire telephone number where you can be reached.
If you are in the USA, call toll free: (800) 959-4109
If you are outside the USA and would like to speak to a DTS engineer at the USA office, call:
(818) 706-3525
If you are outside the USA and would like to speak to a DTS engineer at the UK office, call:
44 (0) 118 934 9199
Fax (818) 706-1868 (USA)
44 (0) 118 934 9198 (UK)
Customer Service
Ordering Parts Send a P.O. (purchase order) to DTS’ main offices in the USA. Address it to Customer
Service and send it by FAX or email.
DTS FAX number: (818) 879-2746
DTS Telephone: (818) 706-3525 or USA only (800) 959-4109
Returning Contact DTS Customer Service and request a RMA (return material authorization).
Parts We require all returned parts to have a full description of the problem and the serial
number of the DTS product it came from. When you need replacement parts, send a
P.O. to DTS’ main offices in the USA. Use the FAX number shown above.
Send all parts returned under R.M.A. to the DTS manufacturing facility:
Digital Theater Systems
5171 Clareton Drive
Agoura Hills, CA 91301 USA