Filter
Top Products
19
❑ Contact Technical Support to receive your authorisation number for repair/
replacement of product.
❑ Technical Support will communicate how to return the product in question
for repair/replacement.
❑ You should only return the hardware item in question and return it to the
address detailed by Technical Support. Please retain all software,
accessories and the original packaging.
❑ Please quote the authorisation number clearly on the outside of the
packaging in which you return the hardware item in question.
❑ Upon receipt of the faulty item, Creative Labs will process your request
and arrange a return or replacement.
Creative may replace or repair the product with new or re-conditioned parts,
and the faulty parts will become the property of Creative. The warranty period
for your repaired/replacement item is 90 days from the date of shipment from
Creative, or what is left on the original item’s warranty, whichever is longer.
To avoid tariffs when shipping a product to Creative Labs from outside the
E.U., you must complete the relevant customs documentation before shipping
the product (please allow 30 days).
Returning a product for repair
PS2000 Digital_UK.book Page 19 Thursday, August 3, 2000 10:53 AM