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CARE AND MAINTENANCE
23
CARE AND MAINTENANCE
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Customer service
For additional help in solving problems, contact Bose
®
Customer Service. Refer to the
address sheet included with the system.
Technical information
Sound but no
picture
• Make sure the TV is turned on.
• Check that the correct TV/Video input is selected. See “Selecting the TV input” on page 16.
Remote control is
inconsistent or
does not work
• Check the battery to be sure it is installed properly.
• Point the remote control at the Interface module.
• Relocate the Interface module, making sure it is in a clear line of sight to the remote and there
are no obstructions.
• Make sure the protective film is removed from the lens on the front of the Interface module.
• Check that the source button on the remote blinks when a button is pressed.
• Check that the green LED on the Interface module blinks off briefly when a remote button is
pressed.
• Check that a device code has been programmed for the selected source. See “Verifying a device
code” on page 21.
• There may be more than one device code for your brand of device. Find your device and brand
in the CineMate
TM
Universal Device Codes book. Try programming another code, then check the
device for improved functionality.
Sound is distorted • Make sure speaker cables are not damaged and the connections are secure.
• Reduce the audio output level from the TV connected to the Interface module.
Sound is coming
from the TV
• Turn off your TV’s internal speakers. See “Turning off the TV internal speakers” on page 13.
• Turn down the TV volume.
Problem What to do
Power rating
USA/Canada: 120V 60Hz 300W
International: 220-240V 50/60Hz 300W
Dual voltage: 115/230V 50/60Hz 300W
Source inputs
TV AUDIO
Dimensions
Speakers:
3
1
/
2
"H x 7
7
/
8
"W x 5
1
/
4
"D
(8.7 cm x 19.9 cm x 13.6 cm)
Acoustimass
®
module:
14
1
/
2
"H x 8
3
/
4
"W x 19
1
/
8
"D
(36.7 cm x 22.2 cm x 48.5 cm)
Weight
Speakers: 2.7 lb (1.2 kg) each
Acoustimass module: 23.3 lb (10.6 kg)
Finish
Speakers: polymer
Acoustimass module: polymer