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Operating Manual - PROTEA SYSTEM II Digital Audio Products
18
11. TROUBLESHOOTING - See Also "Protea Quick Reference Guide"
11.1 - 4.24G Main & 4.24RD Remote Control Troubleshooting Tips
Controls don't work - check the Security Level. If set to Full Lockout, then Protea unit is "view only"
No sound - Check to see if Channel Mute is on
Excessive Noise - Be sure audio source nominal Input level is 0dBu, using Metering Menu
Audio controls have no effect - Properly set IN/OUT for each audio function
Forgot the password - Read section 5.3.8 (Security)
Password is not accepted - Password is case sensitive - screen initializes with lower case letters. Use CapsLock
to toggle upper/lower case.
Display is unreadable - Change LCD Contrast in UserPrefs menu (see section 5.3.6)
Backlight is turned off - Change Backlight Auto-off time in User Prefs menu
Key response too slow - Change Key Speed in UserPrefs menu
Slave Not Responding message - If unit is set as master, slave units are not properly connected or configured.
If unit is stand-alone or slave, set to Slave status in UserPrefs menu
Unable to use Banks - Set to Master status in UserPrefs menu
Unable to select unit as Master - Set RS232/MIDI to MIDI in UserPrefs menu
No response to PC control - Set RS232/MIDI to RS232 in UserPrefs menu. Set Data Config switch out
Screen display becomes irregular - Try running Factory Reset (see section 5.15).
11.2 - Slave Troubleshooting Tips
No Sound - check Mute status on individual channels (MIDI Channel display flashes when muted)
check Gain in master's EQ screen, is unit in "factory reset" mode? ("f r" displayed - see sec 5.15)
No Control - check that the MIDI Channel Display matches the MIDI channel assignments of the controlling
unit. Also check that switch "A" and "B" are configured properly, and that proper wiring is used (see page 20).
11.3 - Battery Replacement
Caution: Refer battery replacement to a qualified service technician. The Protea processors contain an inter-
nal coin cell battery used to store presets and user preference settings. This battery will typically last 5 years or longer.
The battery is automatically checked whenever the power is switched on and once every hour. If the battery is low, the
pop-up message “Replace Battery” will appear. Pressing any key will remove the message. Note: The slave units will
alternately flash "L b" with the currently assigned MIDI channel when a low battery condition occurs. Once the
message appears, the battery will last several more days before presets are lost. The battery should be replaced with a
Panasonic BR2325, CR2330, or equivalent 3 volt coin cell that is .91" in diameter and between .1" and .12" in height.
The battery should be replaced with power off and the AC cord removed. With power off, the Protea processor will
retain its presets for approximately one minute with the old battery removed. The battery (+) side should face up.
* * * * Please read each section of this manual carefully to make sure small details have not been overlooked* * * *
The SYSTEM CONFIGURATION table on page 20 is a good starting point for troubleshooting. Also, make sure
good quality cables are used with connectors soldered on the correct pins. Keep the "Quick Reference Guide" handy at job
sites. If all else fails, get in touch with your Ashly dealer, or contact the Ashly service department.
12. WARRANTY INFORMATION
The unit you have just purchased is protected by a limited five-year warranty, with the exception of the LCD
Display which is covered by a two year warranty. To establish the warranty, be sure to read completely, fill out and
return the warranty card that came with your product. Fill out the information below for your records.
Model Number _____________ Serial Number ________________ Dealer __________________________
Date of Purchase ___________ Dealer’s Address _______________________________________________
Dealer’s Phone _____________ Salesperson ____________________________________________________
* * * Caution * * *