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Troubleshooting tips
The radio cannot be turned on.
• Plug the AC power adapter securely into the
radio and a wall outlet.
• Check the power outlet by plugging in
another device.
• Press and hold ON/STANDBY for 10 seconds
to reboot the unit
No sound.
• Increase the volume setting.
• Make sure the headphones are not plugged
in.
The radio does not respond to key presses.
• The radio may temporarily cease to function if
subjected to electrostatic disturbance. To
resume normal operation, it may be
necessary to reset the radio by unplugging
and reconnecting the power or by removing
and reinstalling the batteries in the base of
the radio.
Cannot connect the radio to Internet.
• Check if your access point is turned on.
• Check if the wireless enabler is securely and
correctly connected.
• Make sure a firewall is not blocking any
outgoing ports.
• Make sure the access point does not restrict
connections to specific MAC addresses.
• Make sure you have entered the correct
password. Password is case sensitive.
• Your wireless Internet connection may exceed
the maximum range for reception. Relocate
the Internet Radio closer to the wireless
access point.
• The network settings of the radio may be
incorrect. Check the network settings in
Network Setup in the Settings menu.
• If you are using WEP mode as the wireless
security on the wireless router, please select
OPEN system authentication mode.
• The Internet Radio does not support WEP
shared key mode connection. WEP support
WEP-40 (10 hex digits) and WEP-104 (26 hex
digits) OPEN mode connection only.
Clock time is incorrect.
• Refer to Account Info in the Settings menu
and make sure you have correctly input your
locale as reference for automatic clock time
update.
• Make sure that Clock sync mode is not set to
"Manual".
Weather information are incorrect.
• Refer to Account Info in the Settings menu
and make sure you have correctly input your
locale as reference for weather information.
The radio connects to the Internet but is
unable to play a particular station.
• Check if the station is still broadcasting.
• The station may have reached the maximum
number of simultaneous listeners.
• The link to the radio station may be out of
date.
• The Internet connection between the radio
station server and the radio may be too slow.
Intermittent audio.
• The bandwidth of your wireless LAN may be
too low. Move the radio closer to the access
point and make sure that there are no
obstacles between them.
• The actual transmission speed of digital radio
broadcast depends on the service provider
(i.e. the Internet radio station).
Cannot skip to the next song while listening
to Internet Radio.
• Skipping to the next song in Internet Radio is
not available.
Poor FM Tuner reception.
• Move antenna.
• Turn off nearby electrical appliances, such as
hair dryer, vacuum cleaner and microwave.
My question was not answered here.
• Visit www.arinfiniteradio.com for an up-to-
date list of frequently asked questions.