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Change Basic Volume Settings
Note: All volume settings should be adjusted during normal or peak business hours. Adjusting them during
slow times will likely produce volume settings that are too low.
Note: Inbound and outbound are always defined from the perspective of the headset.
Inbound Microphone Volume
Changing the inbound microphone volume affects the sound volume coming from the customer order
point microphone. To turn up or down the inbound microphone:
1. Enter the configuration mode.
2. Select a new value for 01 Drivethru Volume > Inbound Mic Volume. The range is 0 (silent) to
20 (maximum).
Outbound Talk Volume
Changing the outbound talk volume affects the volume of the speaker at the customer order point.
Note: To avoid feedback, set the outbound talk volume as low as possible.
To change the outbound talk volume:
1. Enter the configuration mode.
2. Select a new value for 01 Drivethru Volume > Outbound Talk Volume. The range is 0 (silent) to
20 (maximum).
Vehicle Alert Volume
Changing the vehicle alert volume affects the volume of the vehicle alert signal on the headsets.
To change the vehicle alert volume:
1. Enter the configuration mode.
2. Select a new value for 01 Drivethru Volume > Vehicle Alert Volume. The range is 0 (silent) to
20 (maximum).
Outbound Greeter Message Volume
Changing the outbound greeter message volume affects the sound volume of the custom greeting
messages and the system internal greetings (“Store Closed” and “Please Pull Ahead”). To turn up or
down the greeter message volume:
1. Enter the configuration mode.
2. Select a new value for 01 Drivethru Volume > Greeter Message Volume. The range is 0 (silent) to
20 (maximum).
Night Volume
You can assign a standard reduction in the volume level of the customer order point speaker for night hours
when lower volume is typically required. With the night volume set, the system automatically adjusts the
volume during night hours, then back to normal during the day. To change the night volume setting:
1. Enter the configuration mode.
2. Select a new value for 03 Night Volume > Reduce Drive-Thru Volume At Night By. The range is
0 (silent) to the current day volume level (maximum).
Note: Night Volume is never higher than Day Volume. Night volume reduction is a subtracted value, not the
resulting level; therefore, if it is the same as the day volume level, the speaker will turn off at night. You cannot
change the day outbound talk volume on this screen, only the reduction amount identified above.
Change the Monitor Volume
The monitor is an additional speaker that can be used to monitor drive-thru communication without a
headset, typically in the kitchen. If the monitor has a volume control built into it, you can use it to control
the overall volume level of the speaker. To be more specific about which elements you want to control,
follow the instructions below.
Inbound Listen
Changing the inbound listen volume affects how loudly the monitor plays the inbound (customer
order point) communication. You can also disable the monitor playing inbound sounds. To change
the inbound listen monitoring settings:
1. Enter the configuration mode.
2. Select 02 Monitor Volume.
3. To enable or disable the monitor playing the inbound sounds, change the value for
Inbound Listen: Enable to ON or OFF.
4. To change the volume level, select a new value for Inbound Listen: Volume. The range is 0 (silent) to
20 (maximum).