Troubleshooting
144
Error messages appear when opening music files
Some music files may not play on your device for a number of
reasons. If you receive error messages when opening music
files on your device, try the following:
●
Free some memory by transferring files to a computer or
deleting files from your device.
●
Ensure that the music file is not Digital Rights Management
(DRM)-protected. If the file is DRM-protected, ensure that
you have the appropriate licence or key to play the file.
●
Ensure that your device supports the file type.
Another Bluetooth device is not located
●
Ensure that the Bluetooth feature is activated on your
device.
●
Ensure that the Bluetooth feature is activated on the device
you wish to connect to, if necessary.
●
Ensure that your device and the other Bluetooth device are
within the maximum Bluetooth range (10m).
If the tips above do not solve the problem, contact a Samsung
Service Centre.
A connection is not established when you connect
the device to a computer
●
Ensure that the USB cable you are using is compatible with
your device.
●
Ensure that you have the proper drivers installed and
updated on your computer.
●
If you are a Windows XP user, ensure that you have
Windows XP Service Pack 3 or higher installed on your
computer.
●
Ensure that you have Samsung Kies 2.0 or Windows
MediaPlayer 10 or higher installed on your computer.
