23
Troubleshooting
The unit does not switch on.
• Make sure it is plugged in.
• Press the ON•OFF button on the remote
control or the ON/STANDBY button on the
front of the unit.
The device switches off spontaneously.
• The device switches off automatically
when it is in STOP mode for more than 30
minutes without any user intervention.
Switch it on again.
• It might be impossible to read the disc.
• Insert the disc with the printed side
facing up.
• Check that the disc can actually be played
by this device (see page 25).
• Check that the disc’s regional code
matches the unit’s regional code. This
unit’s regional code is 1.
• Clean the disc.
There is no picture.
• Check you have switched on the TV set.
• Check the connections (see pages 2, 21).
• Select the AV input assigned to the unit
on the TV.
The picture is of poor quality (with snow
or lines).
• Check the connections (see pages 2 and
21).
There is no sound or the sound is of
poor quality.
• Check the connections (see page 2 and 4).
• Make sure the speakers are connected.
• Make sure the MUTE function is not on.
No surround sound.
• Check the speaker configuration in the
Setup menu (See Positioning speaker on
pages 4-5 or Audio Setup on page 19).
I can’t find my file in the WMA/mp3/
jpeg listing.
• Make sure the filename is valid
(see page 25 and 26).
The remote control does not work or
works only intermittently.
• Check that batteries are inserted or
change them.
• Aim the remote control at the unit. The
infrared beam must not be blocked
or interrupted.
• Check that the remote control is
configured to control the device you are
trying to operate with it.
The subtitles do not appear.
• Check that the DVD disc provides subtitles.
• Refer to the section on how to display
subtitles (see page 12).
The disc menu language is not the
correct one.
• The disc menu language has not been set
up (see page 22).
• The language of your choice is not
available on the disc (see page 22).
You have forgotten your password
(Parental control).
• Use the super password: 9688.
Additional Information
EN
