For more information visit our website at www.polkaudio.com 9
8 Polk Audio Customer Service: 1-800-377-7655 (Outside US & Canada: 410-358-3600) Monday-Friday, 9:00 AM-6:00 PM EST, polkcs@polkaudio.com
TROUBLESHOOTING
Problem Possible Reason(s) Solution
No audio Audio signal is not connected to the speaker. Make sure that the speaker is connected to the audio source using RCA
cables or a RJ45 equipped Cat-5 cable. Make sure that the configuration
switches are set appropriately.
The speaker’s software is not configured to Make sure to use the Performance Optimization Wizard when connecting to
work with the MRAV. an IP-based network, such as NetStreams’ DigiLinX network. Also make
sure to use any set-up software required for configuring the MRAV.
The speaker’s configuration switches are not Check the current hook-up configuration against the possibilities
set correctly. listed on page 5 to make any necessary adjustments. Once complet-
ed, make sure to press the RESET button on the CONTROL speaker,
located on the speaker’s front baffle.
No power. Make sure that the power cable is connected to both the power supply
and the speaker and that the connectors are fully inserted on both
ends. Make sure that the power supply is on and that there are no
kinks in the power wire (i.e. it is not broken).
The MRAV does not recognize the speaker. Make sure to use any set-up software required for configuring the MRAV.
Also make sure that the appropriate network decoder card has been
installed into the CONTROL speaker if audio is coming to the speaker
using the speaker’s NETWORK connection.
Speaker is playing the The speaker’s CHANNEL switch is in Set the CHANNEL switch to the opposite position and press the
wrong audio channel. the wrong position. RESET button on the front baffle of the CONTROL speaker.
The wiring for the speaker is incorrect. Make sure that the cable connecting the speaker to the MRAV
is sending the desired audio channel.
No control Loose or bad NETWORK connection. Make sure that the RJ45 equipped Cat-5 cable has been tested for
continuity. The pin-out for both ends of the cable should match.
USB connection is bad. If you intend to use the USB connection for control, make sure it is
plugged into the speaker and your computer.
No power Loose or bad POWER connection. Make sure that the power cable is connected to both the power supply
and the speaker and that the connectors are fully inserted on both ends.
Power supply’s circuit might be off. Check first to make sure the power supply’s circuit’s fuse is ON. Next,
make sure that the power supply is on and that there are no kinks in
the power wire (i.e. it is not broken).
Hum on audio Grounding problem. Make sure that there are no ground-loops at the audio source. Also make
sure that the power supply that is being used has a single-ended output.
Audio signal cable is not shielded and is Check all wired connections and make sure that the audio signal cable is
routed next to a power cable. shielded properly. If it is not, either replace the cable or make sure that the
cable is at least 6-inches away from any power cables as the frequency (50
or 60 Hz) of the AC power sour
ce will be audible at the speakers.
Poor sound
Per
for
mance Optimization W
izar
d has
These speakers have been loaded with a factor
y pr
eset EQ. While the
not been used.
EQ provides high performance in most situations, you are strongly
encouraged to use the Per
for
mance Optimization W
izar
d. This will
modify the EQ of the speakers to the installed location and optimize
the per
formance of the speakers.
W
r
ong or inaccurate values have been enter
ed
Make sure that the values entered into the Performance Optimization
into the Per
for
mance Optimization W
izar
d.
W
izar
d ar
e as accurate as possible. A summary page is shown once
the wizard is completed. Check over the answers in the summary
page to make sur
e they ar
e cor
r
ect.
Per
for
mance Optimization W
izar
d
Using the Per
for
mance Optimization W
izard, restore the speaker’s factory
is malfunctioning. default EQ settings and save them to the speaker’s DSP. Then, please contact
our Customer Ser
vice depar
tment at 1-800-377-POLK for fur
ther infor
mation.
Audio sour
ce is of bad quality
.
It is quite possible that the audio sour
ce or some wher
e in the audio chain,
there is something that is malfunctioning or is performing poorly. Due to the
high quality and r
evealing natur
e of the L
C
i-IP pr
oduct, it may be necessar
y to
check the various components and cables of the MRA
V for conflicts or issues.
TROUBLESHOOTING CONTINUED
Problem Possible Reason(s) Solution
No LED Room is too bright. The LED found on the front baffle of the speaker is intentionally soft as
to not distract the user during operation. Make sure the speaker grill
is removed and look closely at the LED. If the power connections are
correct, the LED should be ON.
Loose or bad power connection. Refer to the “No Power” section of this table.
Defective LCi-IP product. Double-check the wiring for the speaker. If all looks good, please
contact our Customer Service department at 1-800-377-POLK for
further instructions.
LED is Red Short circuit exists. Check all cables and make sure there are no stray strands of copper or other
conductive material that are inadvertently connecting two conductors that
should not be electrically connected.
Amplifier is overheating. Check to make sure that no insulation is coming in contact with the speaker’s
amplifier. Next, make sure that no additional heat source is located near the
speaker. If the amplifier continues to overheat, please contact our Customer
Service department at 1-800-377-POLK for further instructions.
TROUBLESHOOTING FOR THE PERFORMANCE OPTIMIZATION WIZARD
Problem Possible Reason(s) Solution
Error message during installation. Firewall or antivirus software is causing Make sure to exit all programs and disable all firewall or antivirus
installation problems. software prior to running the installation program.
Microsoft
®
Windows
®
XP crashes. Possible Microsoft
®
Windows
®
XP bug. Make sure that the computer running the software is up-to-date and has
all appropriate fixes and patches as recommended by Microsoft
®
.
Computer crashes when you try Incompatible Operating System. This program can only work using Microsoft
®
Windows
®
XP. It may not be
to run program. compatible with Emulators.
Using the software is not changing The software is working offline. Make sure that the computer using the software is connected to the
the way the speakers sound. CONTROL speaker. Next, restart the software program. If the program asks
you if you would like to work offline, you might either have a conflict in your
port configurations or the correct drivers may have not been loaded.
